ZHANIAH MOSES

Off Broadway Shoe Warehouse

08.2022 - 11.2022

Provided customer service and was involved in training [x] new team members each month
Offered strong customer service skills, keeping customers satisfied and increasing sales
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
Communicated with customers and team members to solve problems
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
Restocked and organized merchandise in front lanes
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
Performed proper lifting and handling techniques to maintain safe working environment
Collaborated with team members to complete timely orders and avoid delays
Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
Maintained tidy and organized warehouse environment to comply with cleanliness standards
Worked flexible schedule and extra shifts to meet business needs
Welcomed customers and helped determine their needs
Stocked, tagged and displayed merchandise as required
Learned duties for various positions and provided backup at key times
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

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