Zhanna Kuzmik
Appleton,WI
Overview
5
5
years of professional experience
Work History
Enlisted Soldier
United States Army National Guard
09.2022 - Current
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Engaged targets in low-light conditions with night vision equipment.
- Maintained required level of proficiency in use of firearms.
Forklift Operator
YRC Freight
06.2022 - Current
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Communicated with floor managers to determine merchandise placement.
Shift Manager
Schlotzsky's Deli
02.2022 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cycle Counter
Toys For Trucks
09.2021 - 01.2022
- Collected and disposed of damaged or out of date products in line with established procedures.
- Completed daily cycle counts of products, components and raw materials.
- Provided subject matter expertise to different warehouse departments and assisted with areas such as shipping, receiving and general housekeeping to maintain efficient operations.
- Performed full audits each week and documented results.
Car Sales Consultant
Byrider
05.2021 - 09.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Debt Collector Agent
Credit Management Control
02.2020 - 05.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
Alorica
07.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Olive Garden
02.2019 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Kohls Department Store
06.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Wisconsin Connections Academy
Appleton, WI06.2019
Skills
- Training Initiatives
- Emergency Preparedness
- Protocol Adherence
- Critical Thinking and Analysis
- Team Building
Timeline
Enlisted Soldier
United States Army National Guard
09.2022 - Current
Forklift Operator
YRC Freight
06.2022 - Current
Shift Manager
Schlotzsky's Deli
02.2022 - 06.2022
Cycle Counter
Toys For Trucks
09.2021 - 01.2022
Car Sales Consultant
Byrider
05.2021 - 09.2021
Debt Collector Agent
Credit Management Control
02.2020 - 05.2021
Customer Service Representative
Alorica
07.2019 - 12.2019
Server
Olive Garden
02.2019 - 08.2019
Sales Associate
Kohls Department Store
06.2018 - 03.2019
High School Diploma -
Wisconsin Connections Academy
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