Zhanna Smith
Peoria,AZ
Summary
Results-driven professional recognized for reliability and effective communication. Experienced in managing client inquiries and developing standard operating procedures that improve workflow and enhance client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales & Account Management
Total Presence Management
Peoria, Arizona
08.2024 - 08.2025
- Conducted full-cycle recruitment, encompassing candidate evaluation, interviewing, and onboarding procedures.
- Maintained compliance with regulatory standards while processing sensitive information.
- Efficiently prioritized tasks in a high-pressure setting.
- Responded to routine client inquiries, providing prompt and accurate information.
- Developed and implemented SOPs to streamline processes for managing medical benefits.
Pet Sitter
Self Employed
Peoria, Arizona
02.2017 - Current
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail
- Maintained a clean and safe environment for pets
Education
High School Diploma -
Glendale Preparatory Academy
Peoria, AZ05-2024
Skills
- Adaptability
- Leadership
- Communication
- Organization
- Dependability
- Relationship building
Volunteer Work
- After the Homestretch - Horse Rescue
- Assistant Softball Coach - Glendale Preparatory Academy
- Recycle Your Bicycle - AZ Association for Foster and Adoptive Parents
References
References available upon request.
Timeline
Sales & Account Management
Total Presence Management
08.2024 - 08.2025
Pet Sitter
Self Employed
02.2017 - Current
High School Diploma -
Glendale Preparatory Academy
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