Zhasmina Asanbaeva
Des Plaines,IL
Summary
Dynamic Account Manager with a proven track record at GTS Freight Logistics Inc, excelling in client relationship management and problem resolution. Enhanced client satisfaction through proactive communication and exceptional service, maintaining a high retention rate. Skilled in billing accuracy and analytical thinking, driving financial precision and fostering strong partnerships.
Overview
2
2
years of professional experience
Work History
Account Manager
GTS Freight Logistics Inc
12.2023 - 03.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Billing Clerk
GTS TRANSPORTATION CORPORATION
01.2023 - 11.2023
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Education
Associate of Science - Computer Science
Los Angeles City College
Los Angeles, CA06-2022
Skills
- Client relationship management
- Account portfolio management
- Billing accuracy
- Problem resolution
- Effective communication
- Attention to detail
- Analytical thinking
- Account management
- Teamwork and collaboration
- Customer service
Languages
English
Full Professional
Russian
Native or Bilingual
Kyrgyz
Native or Bilingual
Turkish
Professional Working
Timeline
Account Manager
GTS Freight Logistics Inc
12.2023 - 03.2025
Billing Clerk
GTS TRANSPORTATION CORPORATION
01.2023 - 11.2023
Associate of Science - Computer Science
Los Angeles City College
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