Summary
Overview
Work History
Education
Skills
Timeline

Zhaylin Williams

Clyo,GA

Summary

Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.

Overview

1
1
year of professional experience

Work History

Information Technology Specialist

US Army
08.2021 - 11.2022
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.

Education

High School Diploma -

Effingham County High School, Springfield, GA
05.2021

Skills

  • Ajax (Programming)
  • Hardware Installation
  • User Support
  • Application Configuration
  • Active Listening
  • Judgment and Decision-Making
  • User Experience

Timeline

Information Technology Specialist - US Army
08.2021 - 11.2022
Effingham County High School - High School Diploma,

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Zhaylin Williams