Zhaziya Mitchell
New York,NY
Summary
Dynamic and self-motivated professional with a proven track record at Wendy's Company, excelling in customer satisfaction and team leadership. Leveraged quick adaptability and POS expertise to enhance service efficiency, while implementing effective employee training. Recognized for delivering personalized, lively experiences that foster strong connections and drive sales through strategic upselling and meticulous attention to detail, ensuring a high-quality environment. Aiming to further leverage these skills in a dynamic, forward-thinking environment that prioritizes exceptional customer service.
Overview
6
6
years of professional experience
Work History
Crew
Wendy's Company
Sicklerville, USA
04.2024 - 09.2024
- Company Overview: Responsible for providing quality food and service in a fast-paced, clean, and safe environment, through teamwork to ensure customer satisfaction.
- Performed daily activities such as upselling and promotions, cash and receipt handling, handled sales transactions for over 70 customers daily, and speedily fulfilled mobile delivery and pickup orders.
- Skillfully operated both POS and KDS platforms.
- Delivered administrative support and conducted effective employee training within 2 months of being hired, showcasing quick learning and natural leadership
- I took the initiative to support customer complaints patiently and efficiently to ensure customer satisfaction.
- Adapted to fast-paced environments while remaining calm and composed.
- Knowledge of food safety and sanitation procedures.
- Demonstrated quick-thinking skills in unpredictable scenarios.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Demonstrated flexibility and quick adaptability by adjusting to fluctuating schedules.
Owner/Operator
Charmn' Brand
Brooklyn, NY
01.2019 - 01.2022
- Company Overview: A niche boutique, home-based business committed to providing a high-end experience with emphasis on quality and personalized service.
- Developed a clientele through targeted advertising and communicating with peers on a daily basis.
- Enhanced customer satisfaction with personalized product offerings, and attention to detail.
- Utilized effective professional writing and communication techniques to draft concise correspondences.
- Implemented tactical initiatives and budgets toward profit maximization.
Education
High School Diploma -
Winslow Township High School
Atco, NJ01.2024
High School Diploma -
High School of Fashion Industries
other09-2023
Skills
- Cross-functional collaboration
- Point of Sale operation (POS)
- Quick adaptability and flexibility
- Customer Relationship Management (CRM)
- Upselling
- Time management
- Software expertise
- Team leadership
- Data Entry and Management
- Stocking and inventory management
- Food safety
- Sales transactions
- Employee training
- Reliability
- Interpersonal communication skills
- Cleaning and sanitation
Affiliations
Real Estate Pre-Licensure Course — Acebale Agent
Expected Completion: April, 2025
High School CTE Major: Fashion Marketing and Management (New York Certified)
- Computer Applications
- Communication, Public Presentations and Public Speaking,
- Marketing
- Financial Literacy
- Color Theory and Aesthetics
- Foundations of Fashion
Creative pursuits in: Jewelry Making and Nail Art
Tutored younger students in Mathematics and English in High School
Systems and Technologies Previously worked with
- Microsoft Word
- Google Workspace
- POS System
- KDS System
- Drive thru timers & sensors
- Mobile ordering/Delivery systems
- Computer Applications: Operating system proficiency, Computer Skills, Data entry & Analysis, Email etiquette
- Public Speaking & Communications: Presentations, Created multiple advertisements for projects
Timeline
Crew
Wendy's Company
04.2024 - 09.2024
Owner/Operator
Charmn' Brand
01.2019 - 01.2022
High School Diploma -
Winslow Township High School
High School Diploma -
High School of Fashion Industries
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