Operations & Program Manager
Zhenya Dolgova
Self-employed
Brooklyn,NY
Overview
Business-focused operations professional with experience leading complex programs across creative, digital, and production teams. Skilled in building dashboards, improving operating cadences, and introducing automation that reduces bottlenecks and strengthens visibility across workstreams. Brings a strong track record of stakeholder alignment, team leadership, and process improvement.
10+
Years of experience
04+
Time zones and three continents coordinated
11+
Led and developed a team of 11+ Project Managers
Skills
Timeline
Stockholm University - Master of Science, IT Project Management
2025.11 - CurrentRead more
Independent Consultant
Self-employed
2025.05 - CurrentRead more
Operations Lead
Bannerboy (now Precis Creative Solutions)
2023.06 - 2025.04Read more
Senior Project Manager, Team Lead (PM)
Bannerboy (now Precis Creative Solutions)
2022.03 - 2023.05Read more
Project Manager (Digital Producer)
Bannerboy (now Precis Creative Solutions)
2017.02 - 2022.02Read more
Polish National Film, Television And Theatre School in Łódź - Bachelor of Arts, Film & TV Production Management
Read more
Network
Project Management Institute (PMI), member since 2025
PMINYC (PMI NYC Chapter), member since 2025
Certification
- AI Fluency: Framework & Foundations, Anthropic (2026)
- Teaching AI Fluency, Anthropic (2026)
- AI Fluency for Nonprofits, Anthropic (2026)
- AI Fluency for Educators, Anthropic (2026)
- Generative AI Leader, Google Cloud (2026)
- Six Sigma Green Belt, LinkedIn Learning (2025)
Education
Master of Science | IT Project Management
Stockholm University | 2025.11 - Current
Stockholm University
2025.11 - Current
Thesis pending, est. 2026. Completed coursework: Strategies, Benefits and Alignment • Project Methodology and Leadership • Monitoring and Controlling IT Projects (MCI) • IS Governance for E-Government: Requirements, Use and Evaluation • Digital Business Strategies and Change Management
Bachelor of Arts | Film & TV Production Management
Polish National Film, Television And Theatre School in Łódź | Poland | 2016-01
Polish National Film, Television And Theatre School in Łódź - Poland
2016-01
- Additional Coursework in [Subject]
Work History
2025.05 - Current1 Year 6 Months
Independent Consultant
Self-employed | New York, NY
- Design and run AI-assisted workflow systems (Claude Code, MCP-connected tools, Google Workspace) for research, planning, and pipeline reporting, with human review gates before outputs are used.
- Provide production and grant-operations support to Kizuna Dance, a New York dance company: built a Notion-based production guide and garment schema for a May 2026 performance and supported Dance/NYC and IABD funding applications.
- Built a validated WCAG accessibility test harness for a portfolio-site toolchain, applying QA discipline to AI-generated design work.
2023.06 - 2025.041 Year 10 Months
Operations Lead
Bannerboy (now Precis Creative Solutions) | New York, NY
- led post-acquisition operational integration and redesigned end-to-end delivery workflows using standardized briefs, RACI matrices, and review gates, accelerating cross-regional productivity and turnaround speed.
- Directed mentoring and evaluation of project managers while developing operations handbooks and refining onboarding protocols to strengthen consistency and daily execution standards.
- Managed global capacity planning and skills-based routing across four time zones through custom dashboards and AI-assisted reporting to optimize staffing balance, utilization, and labor cost control.
- Established delivery cadences, including stand-ups, delivery reviews, and project-health KPIs, and maintained workflow-system status tracking to drive on-time delivery, early risk detection, and continuous quality improvement.
- Managed operational budgets to guide financial activities and uncovered cost-saving opportunities through automation and efficiency initiatives.
- developed strategic client relationships and streamlined cross-functional communication across HR, creative, and account lead groups to resolve delivery issues, align priorities, and maintain business continuity.
- Evaluated operations logs and set core performance metrics to track project health, monitor log hours, measure client satisfaction, and guide executive strategy and peak-season scalability.
- Established safety policies and maintained regulatory compliance, directing root-cause analysis and crisis management efforts to limit operational disruption.
2022.03 - 2023.051 Year 2 Months
Senior Project Manager, Team Lead (PM)
Bannerboy (now Precis Creative Solutions) | New York, NY
- directed portfolio management activities and aligned project goals.
- Led cross-functional programs spanning creative, web development, QA, marketing, and account teams; managed dependencies and delivery across concurrent enterprise campaigns.
- Led key projects, delivering high customer satisfaction and increased business revenues.
- Established workflow automation benchmarks and delivery standards to remove process bottlenecks and improve first-pass acceptance. Developed KPIs to monitor team performance and assess success against defined objectives.
- Monitored enterprise account program health, maintaining timelines, budgets, and resource needs, and communicated status and risk to account leadership.
- Managed project scope, timeline, and budget in alignment with company objectives.
- evaluated capacity needs and delegated tasks to staff based on client requirements,
- directed project execution strategies, contingency planning, and problem resolution.
- Managed changes to project scope, project schedule, and project costs through appropriate verification techniques.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions protecting development process from unforeseen delays and costs.
- Outlined, built, and executed solutions focused on root-cause identification to reduce recurrence of problems.
- Streamlined operational efficiencies through coordinated staff development and succession planning.
- Aligned with stakeholders to establish project scope objectives and deliverables.
- Facilitated client meetings while translating feedback into clearly defined project actions.
- Trained team members on bannerboy production standards and file handoff steps.
- Performed post-project evaluations to evaluate the effectiveness of implemented strategies and guide next steps.
2017.02 - 2022.025 Years
Project Manager (Digital Producer)
Bannerboy (now Precis Creative Solutions) | Stockholm, Sweden
- Delivered 200+ global performance-marketing campaigns across 70+ markets for clients including Spotify, Pinterest, and Airbnb.
- Built operational automations and reporting on production status, risk, and performance, speeding decisions across creative and technical teams.