Zhenya "Zen" Tilley

Part time while in college.

• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Inspected and tested equipment to locate worn and damaged parts.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Analyzed vehicle data using advanced diagnostic equipment.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

Part-time while in college.

Full service Automotive technician for Land Rovers.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Part-time while in college

• Facilitated seamless communication between warehouse personnel and front-end sales team, ensuring accurate and timely order fulfillment.
• Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.
• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
• Improved overall store appearance by creating organized displays and regularly updating product signage, attracting more customers and increasing sales opportunities.
• Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
• Ordered parts from various distributors to fulfill demands.
• Assisted customers in finding appropriate parts promptly.
• Organized parts storage and stocked inventory according to established guidelines.
• Researched vehicles and parts via physical catalogs and electronic means.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.

Part time while in college.

• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Analyzed vehicle data using advanced diagnostic equipment.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.