Zhi Jiao
West Hills,CA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
2
2
year of professional experience
Work History
Account Manager, Retail Trainer
Arche Management
09.2024 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced training accessibility, converting traditional materials into e-learning formats.
- Provided coaching and mentoring to employees.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Account Manager
Origin Management
07.2023 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Established new accounts through cold calling and personal visits to potential customers.
Education
Bachelor of Science - Business Administration-International Business
California State Polytechnic University, Pomona
Pomona, CA05-2023
Skills
- Customer service
- Teamwork and collaboration
- Client relationship management
- Sales development
- Networking skills
- Team Training
- Goals and performance
- Upselling
- CRM proficiency
- Time management
- Verbal and written communication
- Fluent bilingualism
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Interests
- I enjoy cooking for friends and family gatherings
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Strategy Games
- I like looking at the stars and learning about constellations
- Personal Development and Self-Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager, Retail Trainer
Arche Management
09.2024 - Current
Account Manager
Origin Management
07.2023 - 06.2024
Bachelor of Science - Business Administration-International Business
California State Polytechnic University, Pomona
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