ZHI JIAO
West Hills,CA
Summary
Motivated and detail-oriented professional transitioning into the logistics and freight industry with a strong background in customer service, sales, and account management. Proven ability to manage client relationships, coordinate operations, and optimize processes to drive efficiency and customer satisfaction. Adept at problem-solving, communication, and working in fast-paced environments. Eager to leverage business acumen and analytical skills to support supply chain and transportation operations.
Overview
1
1
year of professional experience
Work History
Account Manager
Arche Management
07.2024 - 12.2024
- Managed customer inquiries, ensuring seamless scheduling and logistics for product deliveries and installations
- Coordinated between customers and service teams to resolve any scheduling conflicts or delays
- Maintained high client retention by providing efficient service solutions and anticipating customer needs
- Developed strong relationships with clients, leading to increased repeat business and referrals
Customer Service Sales Representative
Origin Management
07.2023 - 06.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and issue resolution
- Assisted in coordinating product shipments, returns, and inventory tracking for customers
- Developed sales strategies that enhanced customer satisfaction and product awareness
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Bachelor of Science - Business Administration - International Business
California State Polytechnic University, Pomona (CPP)
Los Angeles, CA05.2023
Skills
- Customer Relationship Management (CRM)
- Goal oriented
- Microsoft Office
- Contract Negotiation
- Problem-Solving & Conflict Resolution
- POS system experience
- Fluent bilingualism
- Upselling strategies
- Active listening
Hobbies and Interests
- Supply Chain & Freight Logistics
- Technology & Process Automation
- Personal Development & Self-Improvement
- Singing
- Exploring New Dishes
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Account Manager
Arche Management
07.2024 - 12.2024
Customer Service Sales Representative
Origin Management
07.2023 - 06.2024
Bachelor of Science - Business Administration - International Business
California State Polytechnic University, Pomona (CPP)
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