Zhi Kuang
Indio,CA
Summary
Accomplished supervisor at Agua Caliente Casino Palm Springs with a focus on compliance and team engagement. Successfully implemented strategies that enhanced team efficiency and ensured adherence to gaming standards, resulting in improved guest experiences. Demonstrated strong conflict resolution and communication skills and fostered a secure and welcoming environment.
Overview
21
21
years of professional experience
Work History
Supervisor/Blackjack Dealer
Agua Caliente Casino Palm Springs
Palm Springs, CA
05.2019 - Current
- Conducted coaching sessions for employees on compliance and performance strategies.
- Ensured dealer accuracy and regulatory compliance through ongoing performance monitoring.
- Examined gambler behavior for irregularities, reporting findings to security staff without delay.
- Created comprehensive summary sheets for each shift, tracking wagers and payouts accurately.
- Provided a warm welcome to guests, contributing to an enjoyable gaming environment.
- Reported potential cheating attempts, including marking and switching cards, to security teams swiftly.
Cocktail Server
Agua Caliente Casino Rancho Mirage
Rancho Mirage, CA
04.2004 - 05.2019
- Ensured compliance with gaming laws through comprehensive knowledge of rules and regulations.
- Intervened in cases of excessive alcohol consumption among guests in alignment with guidelines.
- Utilized active listening skills to de-escalate situations involving angry patrons.
- Communicated suspected unruly behavior of patrons to supervisors for appropriate action.
- Maintained high standards of safety and sanitation while handling food and beverages.
- Monitored guest satisfaction, addressing any concerns immediately for a positive experience.
Education
Credential in Single Subject-Foundation Level Math
California State University, San Bernardino
San Bernardino, CA05-2024
Bachelor of Arts - Business Administration
California State University, San Bernardino
San Bernardino, CA12-2021
Skills
- Compliance expertise
- Training development
- Communication effectiveness
- Conflict management
- Incident documentation
- Problem resolution
- Active listening skills
- Time efficiency
- Motivational leadership
Timeline
Supervisor/Blackjack Dealer
Agua Caliente Casino Palm Springs
05.2019 - Current
Cocktail Server
Agua Caliente Casino Rancho Mirage
04.2004 - 05.2019
Credential in Single Subject-Foundation Level Math
California State University, San Bernardino
Bachelor of Arts - Business Administration
California State University, San Bernardino
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