Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zhoranna Gourd

Severance

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Women's Atheltic Manager

Scheels
07.2023 - Current
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Machine Repair Technician

Woodward
05.2022 - 07.2023
  • Perform preventive maintenance to promote machine reliability and longevity.
  • Update daily production logs and informed management of production incidents or non-conformance issues.
  • Maintain equipment performance by lubricating and cleaning components.
  • Communicate with outside vendors to attain appropriate parts and tools.
  • Determine sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.

Aircraft Crew Chief

Air Force National Guard
12.2018 - 10.2022
  • Supervised crew in daily inspections, troubleshooting and preventive maintenance on C-130 aircraft.
  • Planned daily activities to accomplish team objectives while adhering to high quality standards.
  • Maintained inventory systems and aircraft data systems and documented aircraft maintenance and services in electronic systems.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
  • Performed end-of-runway postflight, preflight and thru-flight special inspections and phase inspections.

Bartender and Lead Server

G5 Brew Pub
10.2016 - 09.2022
  • Addressed and resolved customer conflicts with waitstaff, verifying satisfactory outcomes for involved parties.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Colorado Early Colleges
Fort Collins
05.2018

Associate of Arts - Business Management

Front Range Community College
Fort Collins, CO
05.2018

Skills

  • Critical Thinking
  • Operational Improvements
  • Corrective Maintenance
  • Customer Satisfaction
  • Time Management
  • Maintaining Clean Work Areas

Certification

TIPS Certified

References

Woodward Supervisor,

Ben Gonzales: 970-313-6652


G5 Manager,

Kay Rodlin: 720-985-4695


Military Supervisor,

Adam Brannon: 970-420-9669

Timeline

Women's Atheltic Manager

Scheels
07.2023 - Current

Machine Repair Technician

Woodward
05.2022 - 07.2023

Aircraft Crew Chief

Air Force National Guard
12.2018 - 10.2022

Bartender and Lead Server

G5 Brew Pub
10.2016 - 09.2022

High School Diploma -

Colorado Early Colleges

Associate of Arts - Business Management

Front Range Community College
Zhoranna Gourd