Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zhrtyne’ Rose

Dallas

Summary

Customer service professional with over 3 years of experience in banking, warranty, and retail environments. Skilled in claims processing, fraud prevention, and credit card services, consistently handling high volumes of inquiries with accuracy and professionalism. Recognized for de-escalating complex issues, improving client retention, and ensuring compliance with policies and regulations. Experienced in supporting leadership initiatives, and driving cross-team collaboration. Known for adaptability, time management, and delivering results in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Endurance Warranty
06.2024 - 08.2025
  • Resolved 50+ daily customer inquiries on coverage, billing, and claims with 95% satisfaction.
  • Explained warranty terms and benefits, boosting customer retention and renewals.
  • De-escalated complex issues in partnership with claims and sales teams.
  • Maintained accurate records in CRM while ensuring compliance with regulations

Credit Card Specialist

TTEC (USAA Bank)
04.2023 - 06.2024
  • Resolved credit card inquiries, processed payments, and explained account benefits to ensure member satisfaction.
  • Investigated and corrected billing discrepancies and transaction disputes while maintaining compliance
  • Monitored accounts for suspicious activity and collaborated with fraud teams to protect member assets
  • Educated members on credit card products, features, and rewards to support informed financial decisions

Resolution Coordinator lll

Walmart
02.2022 - 03.2023
  • Managed escalated customer issues across calls, emails, and chats, ensuring effective resolutions.
  • Monitored and investigated potential fraud cases while accurately processing claim data in multiple systems.
  • Collaborated with cross-functional teams to enhance claim processing and improve customer satisfaction.
  • Tracked performance metrics and identified trends to recommend process improvements, reducing repeat escalations, and enhancing service efficiency.

Education

Associate of Arts -

North Lake Community College
Irving, TX
06-2021

High School Diploma -

Wilmer-Hutchins High School
Dallas, TX
06-2021

Skills

  • Claims Processing
  • Data Management
  • Case Management
  • Critical Thinking
  • Time Management
  • Leadership
  • Adaptability
  • Policy & Procedure Compliance
  • CRM Systems (Salesforce, Oracle, ServiceNow, Zendesk)
  • Microsoft Office Suite
  • Credit Card Systems
  • Fraud Detection Tools
  • Banking & Payments

Timeline

Customer Service Representative

Endurance Warranty
06.2024 - 08.2025

Credit Card Specialist

TTEC (USAA Bank)
04.2023 - 06.2024

Resolution Coordinator lll

Walmart
02.2022 - 03.2023

Associate of Arts -

North Lake Community College

High School Diploma -

Wilmer-Hutchins High School

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