Zhu Ji Deng

Carls Jr

San Francisco, CA

02.2002 - Current

Enforced company policies and regulations with employees.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Operated register system to process new purchases, item returns, and merchandise exchanges.
Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tallied cash drawer at beginning and end of each work shift.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Summary