Zhyon Scott
Dallas,TX
Summary
Motivated and detail-oriented professional with 4+ years of experience in customer service, leadership, and technical environments. Strong analytical thinking, problem-solving, and technical proficiency, especially in audio engineering and business principles. Proven success in customer-focused roles and emergency volunteer work, showcasing adaptability, dedication, and commitment to community service. Seeking federal position to leverage interpersonal, technical, and leadership skills to support agency objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Game Master
Sherlock's Escape Rooms
Farmers Branch, Texas
12.2023 - Current
- Guided and monitored players, ensuring compliance with game rules and providing timely assistance to enhance engagement
- Analyzed customer feedback to continually improve user experience and maintain high satisfaction
- Supported the development of game content and tracked sales data to assist management with decision-making
Delivery Driver
DoorDash
06.2020 - Current
- Delivered over 500 orders, consistently achieving a 4.7-star rating through punctuality and excellent customer service
- Managed an average of 50-75 deliveries weekly, developing strong time management and customer relationship skills
Swim Instructor/Preschool Teacher
Fort Aquatics
12.2021 - 12.2023
- Conducted swim lessons for preschool-aged children, teaching essential water safety and swimming techniques
- Developed and led creative educational activities, fostering a positive and engaging learning environment
- Maintained regular communication with parents to ensure understanding of their children's progress
Leadership Team Member
Children's Home Society Teen Leadership Council
07.2018 - 04.2020
- Collaborated with senior management to develop strategies for community outreach and youth engagement
- Directed multiple teams to achieve project goals, improving organizational partnerships and community support initiatives
Cutlery Sales Associate
CUTCO
01.2019 - 12.2019
- Performed needs assessments and provided product recommendations, achieving high customer satisfaction
- Created engaging sales displays to attract new customers, contributing to increased revenue
Disaster Relief Volunteer
Feeding Florida
10.2018 - 02.2019
- Distributed essential supplies, including blankets and water, to individuals affected by natural disasters
- Assisted with setup and operation of disaster relief shelters, providing logistical support and helping maintain order and safety
Volunteer
The Kearney Center
12.2016 - 12.2018
- Assisted with food distribution and meal preparation for disadvantaged families, building strong customer service skills in a volunteer setting
- Maintained sanitation standards within workstations, promoting a safe and welcoming environment for clients
Education
Associate of Applied Science - General Studies
Collin County Community College
Plano, TX11.2024
High School Diploma -
John D. Guyer High School
Denton, TX05.2022
Skills
- Analytical Skills
- Technical Proficiency
- Customer Service Excellence
- Leadership and Collaboration
Certification
- Lifeguard Certification
- Basic Life Support/First Aid/AED Certification
Accomplishments
- Achieved a 4.7-star rating as a DoorDash driver through punctual and high-quality service.
- Directed multiple teams for project goals in the Teen Leadership Council, improving community relations and engagement.
Volunteer Experience
Disaster Relief Volunteer, Feeding Florida, Panama City, FL, 10/01/18, 02/28/19, 10, Distributed essential supplies, including blankets and water, to individuals affected by natural disasters., Assisted with setup and operation of disaster relief shelters, providing logistical support and helping maintain order and safety.
Timeline
Senior Game Master
Sherlock's Escape Rooms
12.2023 - Current
Swim Instructor/Preschool Teacher
Fort Aquatics
12.2021 - 12.2023
Delivery Driver
DoorDash
06.2020 - Current
Cutlery Sales Associate
CUTCO
01.2019 - 12.2019
Disaster Relief Volunteer
Feeding Florida
10.2018 - 02.2019
Leadership Team Member
Children's Home Society Teen Leadership Council
07.2018 - 04.2020
Volunteer
The Kearney Center
12.2016 - 12.2018
High School Diploma -
John D. Guyer High School
- Lifeguard Certification
- Basic Life Support/First Aid/AED Certification
Associate of Applied Science - General Studies
Collin County Community College
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