Zia Emmerich
Watertown
Summary
Dynamic and adaptable Global Health Student, graduating in May of 2026, with a strong background in customer service and classroom management, honed at New Here Coffee and Randolph Unified School District. Proven ability to engage students and customers alike, while effectively operating POS systems and fostering a welcoming atmosphere. Committed to excellence and creating positive experiences.
Overview
4
4
years of professional experience
Work History
Barista
New Here Coffee
Madison
08.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness of the coffee shop and equipment throughout shifts.
- Operated espresso machines and brewing equipment efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Engaged with customers to create a welcoming atmosphere in the café.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Substitute Teacher, K-12
Randolph Unified School District
Randolph
12.2023 - Current
- Managed classroom activities for diverse K-12 student groups.
- Supervised student behavior and maintained a positive learning environment.
- Adapted teaching methods to accommodate various learning styles.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Instructed small groups or individual students who need extra help or attention.
Preschool Volunteer
Goodman Community Center
Madison
06.2025 - 08.2025
- Assisted teachers in classroom management and student engagement.
- Supported children during playtime and group activities.
- Maintained cleanliness and safety of classroom spaces for children.
- Supervised outdoor playtime activities such as sports and playgrounds.
- Facilitated small group instruction sessions for individual students or groups of students.
- Helped preschoolers develop social skills by playing games together.
Barista
Latte Donatte
Watertown
11.2021 - 06.2025
- Handled cash transactions accurately and processed payments promptly.
- Engaged with customers to foster a welcoming atmosphere in the café.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Bachelor of Science - Global Health
University of Wisconsin, Madison
Madison, WI05-2026
Skills
- Adaptability
- Classroom management
- Effective communication
- Student engagement
- Customer service
- Team collaboration
- Conflict resolution
- POS system operation
- Adaptive and creative
- Cash register operation
- Clear communication
- Time management
- Decision-making
Timeline
Barista
New Here Coffee
08.2025 - Current
Preschool Volunteer
Goodman Community Center
06.2025 - 08.2025
Substitute Teacher, K-12
Randolph Unified School District
12.2023 - Current
Barista
Latte Donatte
11.2021 - 06.2025
Bachelor of Science - Global Health
University of Wisconsin, Madison