Zia Mufti
Everett,WA
Summary
A position where my system engineer knowledge, sales experience and interpersonal skills can be utilized, which can be beneficial for both the employer and my personal growth. Highly capable and intuitive car sales representative offering experience in client relationship, sales, customer service and Information Technology. Ability to retain customer base, expand sales and drive revenue. Authorized to work in the US for any employer Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
22
22
years of professional experience
Work History
Car Sales Consultant
Hyundai of Seattle
06.2021 - Current
- Currently working for one the Large Volume Car dealer of Pacific North west, duties include :
- Completing Car sales and buying process
- Assisting the customer in selecting products/services, answer questions and check for stock and availability
- Attending special training on products/services to understand the product features, trends, or styles of the products/services
- Selling the organizations products/services to new or established customers typically via walk-in business, on phone as well as via email
- Developing the buyers by maintaining rapport with previous customers and suggesting trade ins
- Greeting drop-ins, responding to inquiries, recommending sales campaigns and promotion.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Ecommerce Team Member and Shipping Assistant
3R Technologies
02.2021 - 05.2021
- Worked as a E commerce team member and shipping assistant at 3R technologies product life cycle management program firm at Former Seattle Industrial area office.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Monitored and verified merchandise for proper prices and labels.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Car Sales Consultant
Hyundai of Everett
06.2020 - 10.2020
- Worked as car sales consultant for a short period during Covid.
Car Sales Consultant
Hyundai of Kirkland (WA)
09.2019 - 06.2020
- Worked as a Car sale consultant at Hyundai/Genesis of Kirkland dealership
- Key Responsibilities included: Successfully negotiating and completing new and used car sales
- Gathering information regarding customer's needs in order to provide ideal service
- Making suggestions to customers involving trade-ins
- Price negotiation and completion of sales or purchase contracts with customers
- Maximizing profits for the dealership by structuring and restructuring finance deals
- Processing paperwork associated with retail automobile sales including credit application
- Follow up with customer base through contact that encourages patronage.
Owner/Manager - Dress Inn
Men's Clothing Store
09.2013 - 06.2019
- Successfully owned and operated private Men's clothing store for about ten years before migrating to the United States in August 2019.
Owner/Manager
786 Cellular Zone
12.2010 - 06.2013
- Owned and operated a cell phone sales and repair store in Lahore, Pakistan
- Major cell phone brands carried in the store were: Nokia, Samsung, Motorola and Sony Ericsson and many more.
Key Accounts Franchise Manager
Ashrafi Foods Ltd
01.2008 - 11.2010
- A wholesale food business where I worked as a Franchise manager
- My major responsibilities were Strategic planning and dealing negotiations to open additional Franchise stores in the area
- I was able to open many accounts for Ashrafi foods and those new Franchises carried Ashrafi products like Ashrafi Flour, Ashrafi Rice etc.
Assistant Branch Manager
Global marketing Services (Pvt) Limited
03.2004 - 12.2007
- Direct marketing for Unilever, Nestle, Shan Food, Inc
- Products
- It involved door to door introduction and selling of these brand products
- My major responsibility was growth of brands territory in the City of Karachi
- Loyalty referrals and repeat business.
Customer and Network Operations Assistant
Cyber Internet Services Ltd
03.2002 - 01.2004
- Cyber Internet is the largest Internet and Data communication Network services provider in Pakistan
- Major Duties Performed were assisting Network operations and providing outside Customers Support for Dialups, dedicated accounts, multilink, ISDN, VPN and some corporate mail solutions
- Improved process flows and problem resolution by tracking customer interactions and escalation.
Education
MCSE 2000 - Microsoft Courses for Networking solutions
Softlogix Institute of Computer language
Lahore, PK03.2000
Bachelor of Arts - Arts Education
Government College of Science
Lahore, PK01.1999
Skills
- Languages Spoken: English, Urdu and Punjabi
- E-Commerce
- Retail sales
- Network Administration
- Microsoft Windows
- CRM software
- Hospitality
- Technical support
- Marketing
- Negotiation
- Customer service
- Communication skills
- Microsoft Office
- Dealership experience
- Sales
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Phone etiquette
- Writing skills
- Sales Strategies
- Persuasion techniques
- Client Relationship Building
- Aftermarket products
- Documentation And Reporting
Languages
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Car Sales Consultant
Hyundai of Seattle
06.2021 - Current
Ecommerce Team Member and Shipping Assistant
3R Technologies
02.2021 - 05.2021
Car Sales Consultant
Hyundai of Everett
06.2020 - 10.2020
Car Sales Consultant
Hyundai of Kirkland (WA)
09.2019 - 06.2020
Owner/Manager - Dress Inn
Men's Clothing Store
09.2013 - 06.2019
Owner/Manager
786 Cellular Zone
12.2010 - 06.2013
Key Accounts Franchise Manager
Ashrafi Foods Ltd
01.2008 - 11.2010
Assistant Branch Manager
Global marketing Services (Pvt) Limited
03.2004 - 12.2007
Customer and Network Operations Assistant
Cyber Internet Services Ltd
03.2002 - 01.2004
MCSE 2000 - Microsoft Courses for Networking solutions
Softlogix Institute of Computer language
Bachelor of Arts - Arts Education
Government College of Science
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