Ziad Tarek Zaher

• Effectively managed online automotive parts stores generating $58,000 in annual sales including eBay deduction of advertisement percentage.
• Oversaw inventory management, customer service, and e-commerce operations on platforms like Craigslist,Letgo, Deepo,eBay&EbayMotors
• proficent time spent on Auto Auctions, like Copart, a
• Implemented SEO strategies to enhance product visibility and drive sales growth.
• Ensured all products or parts were shipped within 1-2 business days.
• Ensured all CRM protocols were met and response times concerning products were dealt within 8hrs to keep highest review rating possible.
• Streamlined the ordering process for customers by implementing a user-friendly online catalog system, resulting in higher sales figures.
• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
• Established rapport with key automotive parts suppliers to secure preferential pricing for high-volume orders, ultimately increasing profit margins.
• Boosted sales revenues by organizing promotional events and offering targeted discounts on select merchandise during peak seasons.
• Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
• Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
• Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
• Conducted regular audits of inventory levels to identify slow-moving items, optimizing storage space usage and reducing carrying costs.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Assisted customers in finding appropriate parts promptly.
• Organized parts storage and stocked inventory according to established guidelines.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Rarely Ordered parts from various distributors, using census data as well as years of experimce with, Copart, IAA, and junk yards that are close to bankrupcy, to purchase vehicles, t

Made sure bussimess

• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Increased client retention with exceptional attention to detail and commitment to maintaining high-quality work standards.
• Reduced environmental impact through the use of eco-friendly products and responsible waste disposal practices.
• Performed efficient scheduling coordination to minimize wait times for customers while maximizing productivity for the business.
• Achieved consistent high-quality outcomes using precision equipment and industry-standard materials, ensuring customer satisfaction across all projects.
• Delivered comprehensive pre-and post-service consultations with clients to ensure transparency in expectations and results.
• Collaborated closely with suppliers and vendors to secure competitive pricing on high-quality materials, benefiting both the business and its customers.
• Enhanced customer satisfaction by providing thorough and meticulous detailing services for various vehicle types.
• Maintained safety standards within the workspace, ensuring proper storage of chemicals and adherence to OSHA guidelines.
• Ensured long-lasting results for clients by applying proven preservation methods during each detailing process.
• Continuously updated knowledge in industry trends and advancements, incorporating new techniques into service offerings for enhanced customer experiences.
• Developed expertise in a variety of detailing techniques, including paint correction, ceramic coating application, and interior deep cleaning.
• Expanded professional skills by attending industry training courses and workshops on advanced detailing methods.
• Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Restored luster to vehicle interiors, including upholstery and vinyl.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Utilized high-pressure washers to clean vehicles and equipment. As well as seperate 300lb Air Tank to use high psi air tools to dry vehicles, and limit usuage of drying towles for highest level and quality of detail.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Made sure I was paid in full after inspection and advisimg clients what there vehicle needs, without hurting each others budget, and always allowing my work speak for itself.
• Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

• Conducted nightly audits, reconciled accounts, and supported management in operational decision-making.
• Monitored hotel operations, managed front desk activities, and ensured optimal guest satisfaction.
• Followed all requirements for cash handling and all policies for cash handling each shift.
• Prepared financial reports, reconciled accounts, and supported new employee onboarding and training.
• Managed F&B operations, ensuring compliance with budget guidelines and maintaining high service standards.
• Managed a team of 6 Breakfast Employees, 3 Kitchen staff, and 3 Breakfast Buffet attendees.
• Communicated daily and weekly with all managers using the Digital Logbook and Quora.
• Developed menus, acquired goods, and led training on food safety protocols for Breakfast Employees.
• Enhanced customer experience by promptly addressing complaints and improving service delivery.
• Managed inventory of vending machines and snack bar, ensuring compliance with vendor policies.
• Inspected vending machines to meet vendors compliance policies, proper inventory, cleanliness and product freshness, FIFO and trademark layout of products.

• Conducted nightly audits, reconciled accounts, and supported management in operational decision-making.
• Responsible for facilitating the collaborative team effort between operations, sales, and revenue management for the hotel.
• Responsible for developing, implementing, monitoring and achieving the objectives of the Business Plan, including Sales Strategies, pricing, and Yield Management of the Operations.
• Maximize the profits by achieving the objectives of the business plan and initiatives in guest service, work climate profitability.
• Provide the highest quality guest service and a positive work environment for employees.
• Ensured compliance with corporate policies and provided leadership to hotel staff.
• Limiting waste was a new implementation of my management style, this was never a concern for owners and management team until I provided visual and financial data of how much breakfast food is discarded, a temporary monitoring program of 1 week was developed, executed and successfully solved by next week.

• Managed and supervised a team of 17 food service employees, including 4 Lead Supervisors and 2 Catering Managers.
• Ensured compliance with safety regulations and conducted weekly inspections with a team of food service professionals.
• Planned and coordinated daily and weekly operations for preparation cooks, front of the house, back of the house, and University fine dining restaurants.
• Improved and maintained systems and procedures for ordering, receiving, storing, preparing, and serving food and related products.
• Provided excellent guest service while adhering to all company policies.
• Increased sales and decreased waste by optimizing the use of produce and canned goods.
• Made decisions that improved Sodexo’s overall success in the kitchen and University Dining Areas.
• Brought innovative ideas to move the business forward within company policies and guidelines.
• Built and motivated hourly employees and assistant managers to reach daily and weekly goals.
• Ensured effective communication at all levels through office 365 dynamic.

• Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
• Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
• Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
• Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
• Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
• Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
• Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
• Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
• Developed and published MSDS Manuals for all food service settings at RHIT
• Tracked food production levels, meal counts, and supply costs.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Oversaw training of more than 23 team members.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Oversaw training of more than 15 team members.

• Increased product sales by optimizing Amazon listings with keyword research and market analysis.
• Utilized Amazon FBA tools to optimize product listings, improving search rankings and increasing conversions.
• Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
• Analyzed sales data to forecast demand trends, enabling strategic decision-making for inventory management.
• Optimized product listings for search engines to increase visibility and drive traffic to listings.
• Resolve customer disputes courteously to enhance customer satisfaction.
• Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
• Managed textbook inventory levels by purchasing from Textbook companies ex: [Mgrawhill]to ensure stock availability. As well as purchasing from instructors/professors near end of semisters