Zia Fahim
Ashburn,VA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and knowledgeable in identifying and using varies types of telecommunications equipments. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Server Operations Specialist
First Coast Security
05.2023 - Current
- Identified operational and performance issues and worked with managers to resolve concerns.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Analyzed equipment performance records to determine need for repair or replacement.
- Performed quality assurance on systems to confirm optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Coordinated with vendors and company personnel to facilitate purchases.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Server/Customer Service Representative
Big Papi's
01.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Wegmans
01.2020 - 07.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelors - Cybersecurity
George Mason University
Fairfax, VA05.2024
Associate of Arts - STEM
Frederick Community College
05.2022
Skills
- Computer Forensics
- Customer Relationship Development
- Java Programming Language
- Case Management
- Risk Mitigation
- Cross-Functional Communication
- Human Relations
- Improvement Plan Knowledge
- Logistics Management
- Wireless Telecommunications
- Safety Oversight
- Interoffice Correspondence
- Job Assignments
- Methodology Improvements
Certification
- Ultimate AWS Certified Cloud Practitioner - 2023
- Introduction To Telecom Networks: Fixed/wireless Networks
- The Complete Cyber Security Course: Hackers Exposed!
- Certified Electronic Health Records Specialist
Timeline
Data Server Operations Specialist
First Coast Security
05.2023 - Current
Server/Customer Service Representative
Big Papi's
01.2021 - 01.2022
Customer Service Representative
Wegmans
01.2020 - 07.2020
Bachelors - Cybersecurity
George Mason University
Associate of Arts - STEM
Frederick Community College
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