Ziah Walker
Uncasville
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Med Spa Associate
Cure Med Spa
04.2024 - 01.2025
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Ensured compliance with all safety protocols and regulations within the spa facility, maintaining a safe environment for both clients and staff members.
- Streamlined front desk procedures, improving guest check-in and checkout experiences.
- Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
- Developed strong relationships with clients, resulting in increased loyalty and return visits.
Front Desk Receptionist
The Spa At Norwich Inn
12.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Food and Beverage Attendant
Foxwoods Resort Casino
08.2018 - 02.2020
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Education
No Degree - Esthetics
Cortiva Insitute
Cromwell, CT02.2025
High School Diploma -
Penn Foster Career School
Scranton04.2021
Skills
- Hygiene and sanitation
- Upselling services
- Facial treatments expertise
- Appointment scheduling
- Client confidentiality
- Guest relations
Timeline
Med Spa Associate
Cure Med Spa
04.2024 - 01.2025
Front Desk Receptionist
The Spa At Norwich Inn
12.2022 - 04.2024
Food and Beverage Attendant
Foxwoods Resort Casino
08.2018 - 02.2020
No Degree - Esthetics
Cortiva Insitute
High School Diploma -
Penn Foster Career School
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