MyKennah Fox
Meadowview,VA
Summary
Proven track record in enhancing client/customer satisfaction and sales. I was the Assistant Manager at Hand and Stone Massage and Facial Spa for roughly two years, I went down to Florida to work in the horse industry. When I came back to Virginia Beach, I began working for my horse trainer, started as a hostess and shortly after began serving at Pop's Diner Co. My manager at Hand and Stone reached out needing help filling some shifts in so I began working there again as a Spa Associate. I had 3 jobs at one time because horses are very expensive. I am great with time management, a very high work ethic, and great customer service.
Overview
3
3
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial
02.2024 - 08.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
- Promoted spa packages and retail products effectively, increasing sales revenue for the business.
- Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
- Maintained accurate client records to provide personalized services during each visit.
- Developed strong relationships with clients, resulting in increased loyalty and return visits.
Barn Groom
Steadfast Farm
12.2023 - 08.2024
- Collaborated with trainers, veterinarians, and other professionals to ensure comprehensive care for each horse.
- Ensured timely completion of all barn-related tasks by following strict schedules and routines.
- Efficiently managed time-sensitive tasks such as stall cleaning, equipment maintenance, and turnout rotations to maintain smooth daily operations in the barn setting.
- Maintained a clean and organized barn environment for optimal horse comfort and safety.
- Enhanced horse well-being through regular monitoring of vital signs, weight, and overall appearance.
- Improved horse health by administering routine medications and treatments as necessary.
- Provided exceptional care for horses, including feeding, grooming, and exercising on a daily basis.
Server/Host
Pop's Diner Co
08.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Assistant Spa Manager
Hand and Stone Massage and Facial
06.2021 - 11.2023
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Developed marketing materials for promotions and events, driving awareness of the spa''s offerings within the local community.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Greeted spa guests warmly to create positive first impression of establishment.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Education
No Degree - Equine Studies/ Biology/ Animal Sciences
Emory And Henry College
Emory, VA05.2028
High School Diploma -
Frank W Cox High School/ Virginia Beach Academy
Virginia Beach, VA06.2021
Skills
- Hygiene and Sanitation
- First Aid Certified
- Appointment Scheduling
- Client Confidentiality
- Aromatherapy knowledge
- Cleaning and sanitation
- Restocking management
- Supply Restocking
- Sales and Upselling
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
Timeline
Spa Associate
Hand and Stone Massage and Facial
02.2024 - 08.2024
Barn Groom
Steadfast Farm
12.2023 - 08.2024
Server/Host
Pop's Diner Co
08.2023 - 08.2024
Assistant Spa Manager
Hand and Stone Massage and Facial
06.2021 - 11.2023
No Degree - Equine Studies/ Biology/ Animal Sciences
Emory And Henry College
High School Diploma -
Frank W Cox High School/ Virginia Beach Academy