Ziann Grooms
Perth Amboy
Summary
Vibrant, people-first professional with a unique blend of experiences across childcare, hospitality, and retail. A natural storyteller and caregiver who thrives on creating memorable, positive experiences—whether crafting artisanal chocolates, genuinely connecting with customers and meeting their needs, or engaging children in creative play. Brings an infinite supply of patience, a warm demeanor, and a proven ability to bring joy and organization to dynamic, high-energy environments.
Overview
6
6
years of professional experience
Work History
Chocolate Maker/Seller Support Associate
Wacky Zacky Creations
Eatontown, NJ
03.2025 - Current
- Collaborated with team members to streamline production workflows.
- Maintained cleanliness and organization of the production area daily.
- Crafted artisanal chocolates using traditional techniques and innovative flavor pairings.
- Documented customer interactions in our system for accurate record-keeping and future reference.
- Developed engaging customer experiences through product knowledge and personalized service.
Childcare Provider
In Home Child Care
Perth Amboy, NJ
04.2020 - Current
- Supervised daily activities, ensuring safety and engagement in playtime.
- Assisted with meal preparation, promoting healthy eating habits among children.
- Established routines for homework and chores, fostering responsibility and time management skills.
- Communicated effectively with parents about children's progress and behavioral changes.
- Organized educational activities that aligned with developmental milestones and interests.
- Adapted care strategies to meet individual needs of children, enhancing emotional well-being.
Barista
Maggie's Favorite
Florida
06.2023 - 08.2023
- Enhanced customer satisfaction by providing personalized beverage recommendations based on preferences.
- Managed inventory levels, ensuring timely restocking of supplies to maintain operational efficiency.
- Developed and maintained positive relationships with regular customers, fostering loyalty and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained and mentored new baristas on coffee preparation and customer service techniques.
Education
High school diploma -
Woodbridge highschool
Woodbridge, NJ06-2025
Associate of Arts - Education
Middlesex County College
Edison, NJ05-2028
Skills
- Strong communication skills
- Team leadership
- Retail sales customer service
- Patience and empathy
- Childcare
- Meal preparation
- Child development
- Arts and crafts
- Time management
- Friendly and outgoing
- Attention to detail
- Opening and closing duties
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved top sales by completing industry events with accuracy and efficiency.
Languages
Spanish and sign language - Intermediate
Timeline
Chocolate Maker/Seller Support Associate
Wacky Zacky Creations
03.2025 - Current
Barista
Maggie's Favorite
06.2023 - 08.2023
Childcare Provider
In Home Child Care
04.2020 - Current
High school diploma -
Woodbridge highschool
Associate of Arts - Education
Middlesex County College
Presidential Academic Achievement Award
I am a dynamic, bilingual professional with a deep passion for caregiving and service. I’ve always been a self-starter—in fact, I launched and have successfully operated my own in-home childcare center since I was 13 years old. I managed this business while volunteering with special needs adults and working in retail and food service, all while maintaining top-tier grades and earning a Presidential Academic Achievement Award. My diverse background has given me an infinite supply of patience, excellent multitasking skills, and a proven ability to bring empathy and joy into high-energy environments