Zianna Rivera

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Management

• Supervise and support the admin team when needed.
• Train and go over workflow updates with host team
• Manages time sheets and staffing needs, and reports to management of any issues.
• Assist in resolving member concerns, involving the Practice Lead, as appropriate.
• Coordinates with facilities teams to help resolve clinic issues.

Tech

• Provide entry-level tech support in person and remotely.
• Assist with in-clinic tech issues with the assistance of the regional tech lead when needed.
• Performing tech audits when directed, and assisting in diagnosing entry-level computer issues.
• Ensure our equipment is functioning, and all updates have been performed.

• Assisting injured workers, their applicant attorneys, and interfaced with claim examiners to facilitate scheduling for to locate an in-network provider within their MPN for treatment

• Maintained patient files.
• Checked in and room members.
• Verifying Insurance.
• Scheduled a variety of diagnostic testing: bone density scans, MRI, CT scans, Barium swallows, ultrasounds, etc.