Ziarra Riddick
Charlotte,NC
Summary
Dynamic server with extensive experience in high-volume restaurant settings, recognized for delivering exceptional guest service and fostering a positive team atmosphere. Proven expertise in order and payment processing, skilled in upselling techniques that drive revenue growth. Committed to maintaining cleanliness and organization, ensuring an inviting dining environment. Aiming to further elevate customer satisfaction through memorable dining experiences.
Detail-oriented professional with strong observational and organizational skills, proficient in time management and teamwork. Known for adaptability in fast-paced environments, ensuring efficient operations and clear communication across teams.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Kannapolis, NC
12.2024 - Current
- Sorted packages to appropriate slide, line or belt for final distribution.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Loaded completed orders on pallets according to delivery numbers.
- Loaded and unloaded freight using pallet jacks, hand trucks, and forklifts.
Warehouse Associate
Paradies Largardère
Charlotte, NC
01.2024 - 11.2024
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Operated various types of equipment, such as forklifts, pallet jacks, or hand trucks, safely while moving products throughout the facility.
- Assisted in receiving, stocking, and distribution of merchandise.
- Conducted regular inspections and audits to check quality, and verify inventory levels.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted in loading finished goods onto delivery vehicles as required.
Sales Associate
Nike
Concord, NC
08.2022 - 12.2023
- Oversaw stock and receivable transfers efficiently.
- Maintained knowledge of various store departments and operate cash register for regular transactions, performed shipping and receiving duties, stocked floor, performed cleaning duties, and built visual displays when necessary.
- Implemented best practices for product handling, minimizing damage or loss due to improper storage or transportation procedures.
- Effectively addressed customer inquiries regarding product specifications, availability, pricing information, or other pertinent details.
Server
Second Empire
Raleigh, NC
05.2022 - 08.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
Office Manager
NCSU Veteran Office
Raleigh, NC
08.2021 - 05.2022
- Participated in strategic planning to execute in best interests of plan goals.
- Offered technical support and troubleshoot issues to enhance office productivity.
- Maintained well-stocked and organized office supply room to aid in inventory management.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
Server
IHOP
Fayetteville, NC
10.2020 - 08.2021
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Zaxbys
Fayetteville, NC, NC
06.2020 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Hoke County High School
Raeford, NC01.2021
Skills
- Cleanliness standards
- Positive and professional
- Order accuracy
- High volume dining
- POS operation
- Food sales and promotion
- Inventory management
- Team collaboration
Languages
Spanish
Professional
Timeline
Package Handler
FedEx
12.2024 - Current
Warehouse Associate
Paradies Largardère
01.2024 - 11.2024
Sales Associate
Nike
08.2022 - 12.2023
Server
Second Empire
05.2022 - 08.2022
Office Manager
NCSU Veteran Office
08.2021 - 05.2022
Server
IHOP
10.2020 - 08.2021
Cashier
Zaxbys
06.2020 - 12.2020
High School Diploma -
Hoke County High School
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