Zidane Tshibumba
Jackson,MI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
IT Student Consultant
Jackson College
09.2023 - Current
- Offered assistance in implementing and developing training programs.
- Provided exceptional customer support, addressing client concerns promptly and professionally.
- Designed responsive web pages for seamless user experience across various devices.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Town Parke
09.2022 - 02.2023
- Taking care of patient's cars
- Helping them with luggage's
- Knowing how work in fast pace.
Front cashier
Great Wolf Lodge
09.2021 - 02.2022
- Making sure customers feel comfortable with the environment
- Build A Bear for the kids
- Being comfortable and patients with the kids.
Social Media Manager/Media
Centro Cristiano La Puerta Hermos
5 2019 - 9 2021
- Assisted with creating quality content for the social media pages
- Trained 5 agents in photography and videography
- Directing services.
Education
AAS Cybersecurity and Networking Specialist -
Jackson college
AA Business Administration - undefined
Transfer school Tarrant County College
high school diploma - undefined
Chisholm Trail Highschool
Skills
Detail Oriented
Tri Lingual: Native French, proficient spoken Spanish, proficient English
Customer service
Communication Skills
Proficient in Microsoft Word, PowerPoint, Excel, PowerShell
Help Desk Support
Adaptability and Flexibility
Friendly and Patient
Customer Communication and Empathy
Time Management
Training
List your networking and cyber security related courses you have taken. Keep it to no more than 5 courses
Soccer
I have been playing soccer I was a kid and i love the sport as I almost went pro from a young age, but my parents though that I could be doing something different with myself and life.
Timeline
IT Student Consultant
Jackson College
09.2023 - Current
Town Parke
09.2022 - 02.2023
Front cashier
Great Wolf Lodge
09.2021 - 02.2022
Social Media Manager/Media
Centro Cristiano La Puerta Hermos
5 2019 - 9 2021
AAS Cybersecurity and Networking Specialist -
Jackson college
AA Business Administration - undefined
Transfer school Tarrant County College
high school diploma - undefined
Chisholm Trail Highschool