Zihao Tang
Norman
Summary
Dynamic Customer Service Professional with proven success enhancing guest experiences at Panda Express. Skilled in point-of-sale systems, ensuring accurate transactions and fostering positive interactions. Strong problem-solving abilities and effective communication skills contribute to high customer satisfaction and efficient operations. Known for reliability and teamwork, adapting to changing needs in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Panda Express
02.2025 - Current
- Enhanced guest satisfaction by delivering exceptional customer service consistently.
- Maintained organized and clean front-of-house areas, improving ambiance and safety.
- Trained new staff on operational procedures and effective customer interaction techniques.
- Streamlined workflow during peak hours, boosting service efficiency with team collaboration.
- Accurately processed orders with point-of-sale systems for timely customer transactions.
Customer Service Cashier
The Hub Enterainment
05.2020 - 06.2024
- Ensured accurate customer transactions through efficient point-of-sale processing.
- Enhanced shopping experiences by assisting customers with product inquiries.
- Promoted positive interactions by maintaining a clean and organized checkout area.
- Managed cash effectively, ensuring balanced registers at shift's end.
- Exceeded customer service goals by promptly resolving inquiries and issues.
Education
Bachelor of Arts - Accounting
University of Oklahoma
Norman, OK05-2028
Associate of Science - Computer Science
Northern Oklahoma College
Tonkawa, OK05-2024
High School Diploma -
Frontier High School
Red Rock, OK05-2022
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Attention to detail
- Basic math
- Teamwork and collaboration
- Guest service
Employee of the month
I have received first ever Employee of the month at my first job, because my fine skill of customer services, great problem solving, and working hard with the team.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Front of House Employee
Panda Express
02.2025 - Current
Customer Service Cashier
The Hub Enterainment
05.2020 - 06.2024
Bachelor of Arts - Accounting
University of Oklahoma
Associate of Science - Computer Science
Northern Oklahoma College
High School Diploma -
Frontier High School