Zikiya Robinson
Detroit
Summary
Reliable and compassionate professional with experience in healthcare support and customer service. Skilled in communication, problem-solving, and accurate documentation while working in fast-paced environments. Strong attention to detail, time management, and ability to work independently. Motivated to provide excellent customer support while growing within a remote organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Observer
Henry Ford Providence Hospital
03.2024 - Current
- Monitor patients' physical and emotional well-being while maintaining a safe environment.
- Communicate patient behaviors and concerns to nursing staff.
- Demonstrate vigilance and compassion in high-stress medical settings.
Warehouse Associate
Amazon Fulfillment Center
06.2022 - 02.2024
- Picked, packed, and shipped customer orders accurately.
- Maintained clean and organized workspaces.
- Worked efficiently in a fast-paced environment, meeting productivity targets.
Customer Service Associate
Walmart
Bloomington
10.2022 - 02.2023
- Provided exceptional customer support by resolving inquiries, resulting in improved customer satisfaction and retention rates.
- Managed inventory levels through accurate tracking and timely restocking, ensuring product availability for customers.
- Trained new associates on customer service protocols and systems, enhancing team efficiency and service quality.
Retail Associate
Target
05.2020 - 05.2022
- Provided excellent customer service and assisted with product inquiries.
- Operated POS systems and handled transactions.
- Maintained merchandise displays and stocked shelves.
Education
Old Redford Academy High
Skills
- Patient Monitoring
- Time Management
- Team Collaboration
- Communication
- Attention to Detail
- Conflict Resolution
- Data analysis
- Data visualization
- Statistical analysis
Certification
- Basic Life Support (BLS), American Heart Association
- CPR Certification, American Heart Association
Skills
- Adaptability
- Basic Medical Terminology
Timeline
Patient Observer
Henry Ford Providence Hospital
03.2024 - Current
Customer Service Associate
Walmart
10.2022 - 02.2023
Warehouse Associate
Amazon Fulfillment Center
06.2022 - 02.2024
Retail Associate
Target
05.2020 - 05.2022
Old Redford Academy High