Zilan Wu
Flushing,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server & Host
Izakaya Nana
06.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host
Spicy Palace (malubianbian)
03.2019 - 01.2020
- Contributed to team success through effective communication and cooperation with coworkers and time management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Cashier/bubble Tea Barista
Sweet Cat Cafe
07.2018 - 03.2019
- Operated cash register to record transactions accurately and efficiently.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
BBA - Finance
Baruch College
New York, NY08-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Food safety understanding
- Relationship Management
Languages
Chinese (Mandarin)
Chinese (Cantonese)
English
Interests
Photography
Social media
Timeline
Server & Host
Izakaya Nana
06.2023 - Current
Host
Spicy Palace (malubianbian)
03.2019 - 01.2020
Cashier/bubble Tea Barista
Sweet Cat Cafe
07.2018 - 03.2019
BBA - Finance
Baruch College
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