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Zill Huma
Richmond,TX
Summary
Dynamic banking professional poised to excel in a client-focused environment, with a proven track record of delivering personalized financial advice that drives significant customer retention. Recognized for exceptional collaboration skills and adaptability to evolving client needs, ensuring a seamless customer experience. Expertise in financial analysis and customer engagement enhances the ability to build lasting relationships and foster trust. Committed to leveraging industry knowledge to contribute positively to organizational success and client satisfaction.
Overview
19
19
years of professional experience
Work History
Relationship Banker II
Regions Bank Rosenberg brass Town center
Rosenberg, TX
08.2023 - 08.2025
- Maintained a working knowledge of products, policies, procedures, and promotions.
- Assisted customers with opening and closing accounts. Helping clients by offering new credit card offers, auto loans, home equity loans or line of credit, personal loans as well as referring them to private wealth for better rates also assisting my clients with CD and money markets.
- Performed account maintenance for my clients such as Debit Cards, Stop Payments, check orders, disputes, Wire Transfers, etc.
- Processed consumer loans by interviewing loan applicants, preparing necessary documents for approval, reviewing loans for proper insurance, processing approved loan documents, selling protection products, and disbursing loans
- Provided credit counseling to members and suggest actions to improve their credit score.
- Responded to inquiries, complaints, and solved problems for customers regarding their accounts and/or loans.
- Prepared, processed, and closed home equity loans according to regions policy.
- Trained new financial services personnel when they came into financial services department.
- Maintained proper documentation for incentive tracking.
- Providing prompt, courteous service to my clients. This includes greeting all with eye contact and a smile during each transaction, thanking every member by name and the end of each transaction, and maintaining confidentiality concerning customers account.
Relationship Banker
Bank of America
Katy, TX
09.2023 - 02.2026
- Engaged with clients to cultivate and deepen relationships, promoting trust and loyalty.
- Evaluated customer preferences and advised on suitable financial solutions, encompassing loans, mortgages, and investment opportunities.
- Executed detailed procedures for opening new complex accounts and provided comprehensive support for ongoing account servicing.
- Achieved seamless cash transaction processing, ensured accurate cash drawer balances, and improved ATM issue resolution.
- Guided clients through the features and benefits of mobile and online banking to promote digital adoption and improve user experience.
Financial Advisor/Relationship Banker
Texas Bay Credit Union, Richmond & Katy TX
Richmond & Katy, TX
01.2016 - 01.2023
- Maintained a working knowledge of all TBCU products, policies, procedures, and promotions.
- Assisted members with opening and closing accounts according to credit union policy and procedure. Helping clients by offering new credit card offers, auto loans, Home equity loans or line of credit, personal loans as well as referring them to private wealth for better rates also with CD and money markets.
- Performed account maintenance for members such as Debit Cards, Stop Payments, Wire Transfers, etc.
- Processed consumer loans by interviewing loan applicants, preparing necessary documents for approval, reviewing loans for proper insurance, processing approved loan documents, selling protection products, and disbursing loans
- Provided credit counseling to members and suggest actions to improve their credit score.
- Responded to inquiries, complaints, and solved problems for members regarding their accounts and/or loans.
- Prepared, processed, and closed home equity loans according to credit union policy.
- Trained new financial services personnel when they came into financial services department.
- Actively promoted and sold credit union products and services.
- Maintained proper documentation for incentive tracking.
- Provided prompt, courteous service to members. This includes greeting all members with eye contact and a smile during each transaction, thanking every member by name and the end of each transaction, and maintaining confidentiality concerning member account.
- Served as a call center representative
Lead Bank Teller
First Community Credit Union, Katy, TX
Katy, TX
01.2012 - 01.2015
- Manage cash transactions on a daily basis, including ATM services
- Handle money order along with cashier’s checks, savings bonds, travelers checks, change orders and TCD handling
- Promoted products knowledge based on my clients need.
- Coaching new hires
- Offered right products at the right time to my each client.
- Helped them to achieve their financial goals by choosing the right products.
Bank Teller
J.P. Morgan Chase Bank, Katy, TX
Katy, TX
01.2007 - 01.2012
- Managed cash transactions on a daily basis, including ATM services
- Handle money order along with cashier’s checks, savings bonds, travelers checks, change orders and TCD handling
- Greeted customers, handled transactions, explained services, and answered questions about bank policies.
- Assisted bank patrons with deposits and withdrawals.
Education
High School -
Queen Mary High School
Lahore, PakistanSkills
- Fluent in English, Urdu, Punjabi and Hindi
- Excellent communication skills
- Excel in mathematics
Interests
Timeline
Relationship Banker
Bank of America
09.2023 - 02.2026
Relationship Banker II
Regions Bank Rosenberg brass Town center
08.2023 - 08.2025
Financial Advisor/Relationship Banker
Texas Bay Credit Union, Richmond & Katy TX
01.2016 - 01.2023
Lead Bank Teller
First Community Credit Union, Katy, TX
01.2012 - 01.2015
Bank Teller
J.P. Morgan Chase Bank, Katy, TX
01.2007 - 01.2012
High School -
Queen Mary High School