Maryum Chaudhri
3465 Fitler Street, Philadelphia,PA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Area Manager II of Operations
Amazon
01.2020 - 06.2023
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Implemented cost-saving measures that resulted in significant financial savings for company without sacrificing quality or service.
- Developed comprehensive training programs that equipped employees with skills necessary for success in their roles.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
7-11 Convenience Store
07.2017 - 09.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Communications/Public Relations Intern
The Office Of State Senator John P. Sabatina, Jr.
06.2017 - 08.2018
- Assisted with planning, coordinating and staffing large- and small-scale events such as community outreach and fundraisers.
- Aided constituents with accessing federal, state, and local services.
- Conducted routine updates for constituency data management.
Campaign Intern
Committee To Re-Elect John P. Sabatina, Jr.
02.2016 - 04.2016
- Utilized specialized software to capture and process data ( Votebuilder campaign software)
- Prepared materials and signage for distribution to local area.
- Enhanced voter engagement through door-to-door canvassing and phone banking efforts. GOTV (get-out-the-vote) mobilization effort, reaching 12,00ppl.
- Maintained an organized database of voter information to facilitate targeted outreach efforts.
- Traveled with campaign team to help organize support at different locations.
Education
Bachelor of Arts - Major: Political Science Minor: History
Temple University
Philadelphia, PA12.2018
Skills
- Operations Management
- Leadership skills
- Controlling costs
- Process Improvement
- Contract Management
- Compliance Monitoring
- Customer Relations
- Training and coaching
- Performance Evaluations
- Goal Setting and Achievement
- Shipping and Receiving Oversight
- Staff Management
- Computer Skills
- Fluent in English, Urdu, Hindi, Punjabi
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Area Manager II of Operations
Amazon
01.2020 - 06.2023
Assistant Manager
7-11 Convenience Store
07.2017 - 09.2018
Communications/Public Relations Intern
The Office Of State Senator John P. Sabatina, Jr.
06.2017 - 08.2018
Campaign Intern
Committee To Re-Elect John P. Sabatina, Jr.
02.2016 - 04.2016
Bachelor of Arts - Major: Political Science Minor: History
Temple University