Zina Ratinov
Nanuet,New York
Summary
Dedicated customer service professional with extensive experience in client support, consistently achieving high satisfaction ratings. Proven ability to collaborate effectively in team settings while also thriving in independent roles. Expertise includes problem-solving, effective communication, and a commitment to excellence in customer care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Notary Public & Certified Loan Signing Agent
Rockland Mobile Notary
2021.02 - Current
- Streamlined the closing process by collaborating with financial institutions, customers, and attorneys.
- Oversaw coordination of real estate loan transactions among multiple organizations.
- Validated documents and handled data with precision.
Legal Secretary
Blue Horizon International & Mehling Orthopedics
2019.08 - 2020.04
- Facilitated collaboration on case management with legal professionals and insurers using EMR and ensuring HIPPA compliance.
- Performed in-depth legal research on medical and business expansion compliance.
- Directed management of legal and compliance frameworks across billing and surgical sectors.
Certified Surgical Technologist
Holy Name Medical Center
2016.12 - 2019.01
- Participated in surgical preparation by organizing and sterilizing instruments.
- Oversaw surgical technologist tasks during surgeries to ensure efficiency.
- Maintained precise documentation aligned with healthcare protocols.
Legal Administrative Assistant
Bggr Lifestyle Corp.
2013.10 - 2016.03
- Coordinated office tasks within e-commerce business while ensuring corporate compliance through precise management of data.
- Oversaw procurement procedures, maintaining accurate documentation.
- Established monitoring processes for both regulatory requirements and business activities.
Client Intake Coordinator
Fredrick Schulman and Associates
2009.07 - 2013.05
- Interviewed clients and obtained vital case information to support associates.
- Drafted and filed legal documents related to consumer debt and credit defense cases
- Conducted in-depth research on FDPA, FCRA, and other relevant regulations
Client Intake Specialist
Law Office of Shmuel Klein
2007.01 - 2009.03
- Managed client data intake and documentation processes
- Inspected legal documents related to foreclosure and bankruptcy for conformity.
- Ensured high attention to detail in all legal document preparation.
Receptionist & Junior Paralegal
Stratton & Feinstein, PA
2006.01 - 2007.01
- Supported attorneys with document transcription and client communications
- Handled calendaring, billing, and general office administration tasks
- Assisted in proofreading legal documents and correspondence
Education
Bachelor of Arts - International Relations
American Military University
Associate of Arts - Liberal Arts and Sciences
Cayuga Community College
Certificate of Technical Studies - Certified Surgical Technologist
Bridgeport Hospital School of Nursing
Skills
- Customer Service Expertise
- Proficient Computer Skills
- Detail-Oriented
- Analytical Problem Solving
- Translating Technical Language for General Audience
- Proficient in Microsoft Office
- Proficient in Legal Research Tools
- Document Review & Proofreading
- Legal Document Preparation
- Legal Case Preparation
- Medical and Legal Terminology Proficiency
- Technical Content Creation
- Regulatory Standards Expertise
- Document Management Systems
- Healthcare Data Management
- Corporate Communication Skills
Certification
- Regulatory Compliance Specialization, Coursera
- Licensed Notary Public, State of New York
- Certified Loan Signing Agent, National Notary Association
- Certified Surgical Technologist, Bridgeport Hospital School of Nursing
Timeline
Notary Public & Certified Loan Signing Agent
Rockland Mobile Notary
2021.02 - Current
Legal Secretary
Blue Horizon International & Mehling Orthopedics
2019.08 - 2020.04
Certified Surgical Technologist
Holy Name Medical Center
2016.12 - 2019.01
Legal Administrative Assistant
Bggr Lifestyle Corp.
2013.10 - 2016.03
Client Intake Coordinator
Fredrick Schulman and Associates
2009.07 - 2013.05
Client Intake Specialist
Law Office of Shmuel Klein
2007.01 - 2009.03
Receptionist & Junior Paralegal
Stratton & Feinstein, PA
2006.01 - 2007.01
Bachelor of Arts - International Relations
American Military University
Associate of Arts - Liberal Arts and Sciences
Cayuga Community College
Certificate of Technical Studies - Certified Surgical Technologist
Bridgeport Hospital School of Nursing