Zina Sampey
Lockport,LA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Client Services Representative
Acrisure LLC dba Laris Insurance agency
10.2018 - Current
- High-volume client engagement through phone and email
- Research, administer, and confirm policies and endorsements
- Run MVRs and determine driver eligibility
- Issue COI, EPI, and other documentation for proof of insurance
- Engage various carriers for submissions, issuing policies, and endorsements
- Quote and process client funding through third-party finance companies
- Work closely with agents, producers, and account managers in managing and maintaining a book of business
- Proficient in AMS, EPIC, Microsoft Office Suite, and navigation of various carrier platforms and portals.
- Enhance client satisfaction by providing timely and accurate information on products and services.
Owner/Manager
ATB Services Company
10.2002 - 12.2012
- Developed and executed business plan
- Managed 40+ employees in 4 separate departments; Data Entry, Customer Service, Client Management and Administrative Staff
- Successfully responded to and was awarded 3rd party administrative contracts with 36 cities in 14 states
- In 2009 the Colorado Springs Economic Development Corporation recognized ATB Services as one if the fast growing small businesses in Colorado Springs
- In 2011 ATB Services was acquired by our largest competitor, PMAM Corporation of Irving, TX.
Skills
- Office Administration
- Contract Administration
- Proposal Writing and Editing
- Microsoft Office Suite
- Internal and External Customer Service (10 years)
- Client Management (10 years)
- Manager (10 years)
- Insurance verification (3 years)
- Property & Casualty License (1 year)
- Information Protection
- Quality assurance
- Problem-solving abilities
- Decision-making abilities
- Organizational skills
- Database Management
- Billing and Payment Processing
- Policies and Procedures Adherence
- Document and Records Management
Certification
- Property & Casualty License, 12/01/23
Timeline
Client Services Representative
Acrisure LLC dba Laris Insurance agency
10.2018 - Current
Owner/Manager
ATB Services Company
10.2002 - 12.2012
Similar Profiles
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Brandi BoulayBrandi Boulay
HR Manager at The United Broker’s Insurance Agency – DBA. Samuel Hale, LLCHR Manager at The United Broker’s Insurance Agency – DBA. Samuel Hale, LLC
Marcus ReznowskiMarcus Reznowski
Operations Manager at Acrisure, LLC dba The Murray GroupOperations Manager at Acrisure, LLC dba The Murray Group
Bobby Tastet IIBobby Tastet II
Rotating Equipment Specialist at ConhagenRotating Equipment Specialist at Conhagen
Lindsay ErringtonLindsay Errington
Special Education Teacher at South Larose Elementary SchoolSpecial Education Teacher at South Larose Elementary School