Summary
Overview
Work History
Education
Skills
Timeline
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Zina Velez

Zina Velez

Willingboro,NJ

Summary

Organized and efficient Data Entry Clerk with 5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

10
10
years of professional experience

Work History

Online Shopper

Amazon
11.2020 - 04.2022
  • Selected fresh grocery items to fulfill customer online shopping orders.
  • Worked productively with customers to meet order requirements and service expectations
  • Reviews orders prior to pick up for accuracy and purchase-by dates
  • Modified service to complete orders increasing revenue by 20%.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Paraprofessional

ESS-Paraprofessional
11.2019 - 03.2020
  • Delivered personalized educational, behavioral, and emotional support to over 300 individual students to enable positive learning outcomes.
  • Collaborated with teachers to develop engaging lesson plans.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Administered tests and assessments to evaluate student progress and performance.

Contemporary Staffing-Contract

ARI Fleet-Customer Service Representative
Mt Laurel, , NJ
11.2018 - 11.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Bank Secrecy Act-Contract

Contemporary Staffing-TD Bank
05.2017 - 11.2018
  • Assessed customer's needs and coordinated with support groups to service customer.
  • Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Data Entry Clerk

Burlington County Detention Center
01.2017 - 05.2017
  • Utilized problem-solving skills to address customer queries and complaints.
  • Completed data entry tasks with accuracy and efficiency increasing productivity by 15%.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Customer Service Associate

Kmart
10.2014 - 12.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Voluntary Services/Medical Records Clerk

Virtual Memorial Hospital
10.2012 - 09.2014
  • Supported medical staff by providing organized and accurate medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers

Education

Certified EKG Technician Burlington, NJ Certified Phlebotomy Technician -

Clinical Medical Assistant Program Merit - Medical Assisting

Merit Training Institute
Burlington, NJ
09.2012

Skills

  • Computer Literate in Microsoft, Data Entry, Word processing, Report generating
  • Chat/Email Communication/virtually
  • Works professionally with internal/external clients
  • Performs clerical functions/ Organization skills
  • Reconcile accounts /investigate discrepancies
  • Cash Handling
  • Written Communication/verbal communication

Timeline

Online Shopper

Amazon
11.2020 - 04.2022

Paraprofessional

ESS-Paraprofessional
11.2019 - 03.2020

Contemporary Staffing-Contract

ARI Fleet-Customer Service Representative
11.2018 - 11.2019

Bank Secrecy Act-Contract

Contemporary Staffing-TD Bank
05.2017 - 11.2018

Data Entry Clerk

Burlington County Detention Center
01.2017 - 05.2017

Customer Service Associate

Kmart
10.2014 - 12.2016

Voluntary Services/Medical Records Clerk

Virtual Memorial Hospital
10.2012 - 09.2014

Certified EKG Technician Burlington, NJ Certified Phlebotomy Technician -

Clinical Medical Assistant Program Merit - Medical Assisting

Merit Training Institute

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Zina Velez