Ali Joudah
Edmond,OK
Summary
Driven professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining order processes. Skilled in data entry and customer service, I excel in fast-paced environments, evidenced by consistently meeting quality goals. My leadership in safety supervision and inventory management has significantly reduced workplace hazards and optimized stock levels, contributing to company-wide objectives.
Overview
16
16
years of professional experience
Work History
Online Shopper
Walmart
02.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Deli
Publix
01.2019 - 11.2020
Department Manager
Walmart
01.2017 - 12.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Deli and Bakery
Walmart
02.2013 - 12.2016
Kitchen Prep Cook
Mcdonalds
02.2012 - 02.2013
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Safety Supervisor
Al Andalus Contractions Company
03.2008 - 12.2009
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
Education
Bachelor of Arts -
Bagdad University
Iraq06.2001
Skills
- Order tracking
- Customer Service
- Payment Processing
- Data Entry
- Call center experience
- Computer Proficiency
Timeline
Online Shopper
Walmart
02.2021 - Current
Deli
Publix
01.2019 - 11.2020
Department Manager
Walmart
01.2017 - 12.2018
Deli and Bakery
Walmart
02.2013 - 12.2016
Kitchen Prep Cook
Mcdonalds
02.2012 - 02.2013
Safety Supervisor
Al Andalus Contractions Company
03.2008 - 12.2009
Bachelor of Arts -
Bagdad University