Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Zinaida Sellers

Charlotte,NC

Summary

Dynamic Sales Associate with a proven track record at Banter, excelling in customer relations and boosting satisfaction through effective communication and teamwork. Skilled in managing cash transactions and maintaining store appeal, I adapt quickly to challenges while ensuring compliance with safety regulations. Committed to enhancing customer experiences and driving repeat business. I enjoy networking and building client lists and following up with the items along with any new specials available

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. building client list and following up on the items the love along with any new products and specials at the store

Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Associate

Cheri Lowe
07.2024 - 12.2024
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

Banter
03.2021 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

RMA

Atrium Health Carolinas Medical Center/MMG
06.2015 - 04.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Excellent communication skills, both verbal and written.
  • Prepared and administered medications to alleviate patient symptoms.
  • Worked well in a team setting, providing support and guidance.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Pharmacy Technician

CVS Pharmacy
01.2006 - 09.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Education

No Degree - Dental Hygentist And Marketing/Sales

Central Piedmont Community College
1201 Elizabeth Ave, Charlotte, NC 28204

Associate of Applied Science - Registered Medical Assistant

York Technical College
452 S Anderson Rd Rock Hill SC 29730
03-2016

Skills

  • Teamwork

  • helping other team membors/employees

  • asking questions to further my skills

  • Flexible shifts even on holidays and weekends

  • communication

  • relating to Customers and patient

  • working under pressure succesfully

  • patient with customers

  • listening to their certain needs

  • relating to customers in order to succeed at what they are in need for

Certification

  • Regestered Medical assistant 2016-2018
  • CPR certified
  • Sales associate of the Month 2019

Languages

English
Full Professional

Timeline

Sales Associate

Cheri Lowe
07.2024 - 12.2024

Sales Associate

Banter
03.2021 - 02.2023

RMA

Atrium Health Carolinas Medical Center/MMG
06.2015 - 04.2018

Pharmacy Technician

CVS Pharmacy
01.2006 - 09.2008

No Degree - Dental Hygentist And Marketing/Sales

Central Piedmont Community College

Associate of Applied Science - Registered Medical Assistant

York Technical College

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