Zineb Fannan

Deliver classroom instruction following lesson plans across grade levels.

• Maintain a safe and structured classroom environment.

• Support student learning, classroom routines, and behavior management.

• Assist students with assignments and activities.

• Communicate classroom updates to teachers and school staff.

• Contact customers via phone, email, or mail to follow up on overdue payments.
• Negotiate payment plans and terms to recover outstanding debts.
• Address customer inquiries and provide solutions to payment issues.
• Review and monitor delinquent accounts regularly.
• Analyze customer payment patterns to identify potential risks.
• Maintain accurate records of all communication and transactions.
• Prepare reports on collection activities and account status for management.
• Build and maintain positive relationships with customers while addressing financial concerns.
• Resolve disputes and escalate complex cases to supervisors when necessary.

• Supported CFO by managing and delivering essential information and documentation for meetings and department coordination.
• Developed comprehensive analysis reports, presentations, and proposals for the CFO, enhancing department alignment with strategic goals.
• Coordinated with various departments to ensure smooth workflow, optimizing communication and efficiency.
• Managed executive calendars, scheduled meetings, and coordinated travel arrangements, ensuring timely and efficient operations.
• Assisted in preparing financial reports and budgets, providing insights to support decision-making.
• Liaised with internal and external stakeholders, maintaining effective communication and fostering positive relationships.
• Organized department events and initiatives, supporting team building and engagement.
• Undertook additional responsibilities as required to support the department's initiatives and objectives.

• Provide administrative and office support to the Funding and Treasury team members to ensure effective operation of the department.
• Manage all administrative duties, & calendar for line manager on a daily basis.
• Organize external and internal meetings for the line managers and the team.
• Organize business travel, accommodation, travel briefing packs and expense claims and issuing visas for funding and treasury team.
• Manage stationary and office supply orders, company stamps, stock, deliveries and cross charges.
• Responsible for Updating Treasury Correspondence Records and ensuring the management of documents accurately and efficiently; in addition to control of document filing, storing, filing, storing retrieval, archiving and easy access to the documents.
• Coordinate and assign folders.
• Responsible for maintaining a filing system for the department.
• Manage the mail distribution within the department and ensure that all incoming mail is distributed to the concerned parties in a timely manner.
• Manage the mail submissions to the documents banks (Emirates Post, Empost, Tameer and all bulk letters in the despatch area.
• Coordinate with the team members in the department to track files and documents.
• Maintain and update all records in the department and ensure that all documents are archived and stored in a safe and secure manner and are accessible at all times.

• Provide comprehensive administrative support to Sales and Marketing Managers.
• Coordinate with various departments to ensure smooth operations.
• Assist in preparing reports, presentations, and proposals for management review.
• Manage office supplies and inventory, ensuring timely procurement and distribution.
• Organize and schedule meetings, appointments, and travel arrangements for managers.
• Maintain and update company records, databases, and filing systems.
• Assist in the development and implementation of company policies and procedures.
• Support HR department in recruitment processes, including resume screening and interview scheduling.
• Coordinate company events and activities, promoting team engagement and collaboration.
• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Assist in preparing marketing materials and coordinating marketing campaigns.
• Manage social media accounts and online presence, ensuring brand consistency.
• Perform general office duties, including answering phones, responding to emails, and managing correspondence.

• Collaborated within the Rail Planning and Project Development Department (RPPD) to drive strategic initiatives.
• Managed and organized critical documentation, contracts, and meeting logistics to ensure smooth operations.
• Facilitated cross-departmental coordination for future projects, particularly related to the Expo 2020 Red Line.
• Streamlined written correspondence among departments to enhance communication and project efficiency.

• Cultivated and managed a diverse portfolio of accounts, driving client satisfaction and business growth.
• Developed strong client relationships by delivering exceptional communication and support.
• Leveraged a robust network of industry contacts to generate new business opportunities.
• Led a cross-functional team members to enhance team performance and ensure operational excellence.
• Directed project management initiatives, ensuring delivery and quality standards were met.
• Collaborated with internal and external partners to streamline processes and achieve strategic goals.

• Manage existing accounts, anticipating client needs and providing tailored solutions.
• Developed and maintained strong relationships with clients, ensuring satisfaction and loyalty.
• Collaborated with sales and marketing teams to develop and implement effective strategies.
• Prepared and delivered presentations to clients, showcasing products and services.
• Conducted market research to identify new business opportunities and trends.
• Negotiated contracts and agreements, ensuring favorable terms for the company.
• Managed purchasing, ordering, procurement processes for the company.
• Reviewed professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.

• Develop and implement clinic policies and procedures to enhance operational efficiency.
• Manage clinic staff and resources, ensuring the delivery of high-quality patient care.
• Coordinate administrative tasks and ensure compliance with healthcare regulations.
• Foster a positive clinic environment by promoting teamwork and collaboration.
• Handle patient inquiries, complaints, and feedback, ensuring timely resolution.
• Ensure compliance with environmental health and safety regulations, including fire safety and HAZMAT protocols.
• Managed inventory and supervised clinic scheduling to optimize resource allocation and operational flow.
• Established and enforced clinic-specific policies, ensuring alignment with system standards and best practices.