Summary
Overview
Work History
Education
Skills
Timeline
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Zinnia Davenport

Philadelphia,PA

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Overview

16
16
years of professional experience

Work History

Home Health Aide

1st united home health care
Philadelphia, PA
10.2023 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Student Climate

School District of Philadelphia
Philadelphia, PA
09.2015 - Current
  • Ensures that students clean their respective eating areas prior leaving the cafeteria.
  • Assist security and institutional personal on monitoring activates and patrolling, school building and surrounding areas.
  • Developed Functional Behavioral Assessment and positive Behavioral Intervention Plan to identify cases of problem behavior,

Custodian

School District of Philadelphia
Philadelphia, PA
04.2015 - 11.2022
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.

Customer Service Representative

Verizon Wireless
Philadelphia, PA
03.2008 - 05.2011
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Set up and activated customer accounts.

Education

High School Diploma -

William Penn High School
05-2002

Skills

  • Client safety and first aid
  • Patient Care
  • Facility Maintenance
  • Customer Service
  • Problem-Solving
  • Maintenance
  • Shipping and receiving understanding
  • Staff Training

Timeline

Home Health Aide

1st united home health care
10.2023 - Current

Student Climate

School District of Philadelphia
09.2015 - Current

Custodian

School District of Philadelphia
04.2015 - 11.2022

Customer Service Representative

Verizon Wireless
03.2008 - 05.2011

High School Diploma -

William Penn High School

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Zinnia Davenport