Summary
Overview
Work History
Education
Skills
Accomplishments
References
Volunteer Experience
Timeline
Generic

ZION COLEMAN

Dallas,GA

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 9-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

5
5
years of professional experience

Work History

Lead Technician

UBreakIFix
04.2024 - Current
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Monitored ticket resolution rates, confirming quick, and effective technical service call outcomes.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Monitored and enforced safety measures to mitigate hazards.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.

MOBILE EXPERT

T-MOBILE
12.2021 - 02.2024
  • Providing great customer service while educating clients on the promotions and different services T-Mobile provides
  • Managed opening and closing responsibilities of the store.
  • Generated an average of $10,000 in monthly store revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Achieved "Top Sales Rep of the Month" 25 times.
  • Top store in the Atlanta District for 2022
  • Consistently exceeded sales targets and received numerous customer service awards.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
  • Conducted regular audits of display merchandise, ensuring accurate pricing information was displayed clearly for customers'' benefit.
  • Provided constructive feedback on marketing campaigns based on direct customer interactions, contributing valuable insights to inform future initiatives.

FRAGANCE SALES ASSOCIATE

MACY'S
09.2020 - 12.2021
  • Sold top-of-the-line fragrances for brands like Dior, Jimmy Choo, Gucci, and Polo Ralph Lauren.
  • Maintained a positive and engaging customer service atmosphere.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Implemented effective upselling techniques, promoting additional products such as scented candles or body care items alongside fragrances.
  • Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
  • Maintained up-to-date knowledge of competitor offerings for informed recommendations that met clients'' unique preferences.
  • Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Processed credit and debit card payments to complete purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

LUXURY SALES ASSOCIATE

CUTCO CUTLERY (REMOTE)
06.2019 - 09.2020
  • Successfully sold high-end knives, accessories, and home goods.
  • Maintained comprehensive product knowledge.
  • Used consultative selling techniques to recommend and upsell products.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Increased store revenue by consistently meeting and exceeding sales targets.
  • Built relationships with key clients, resulting in increased revenue and long-term partnerships.
  • Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
  • Collaborated closely with store management on the execution of successful luxury events aimed at enhancing brand awareness.
  • Developed strong rapport with customers, fostering loyalty and generating repeat business.

Education

Associate of Science - Computer And Information Sciences

Chattahoochee Technical College
Marietta, GA
05.2024

High School Diploma -

North Paulding High School
Dallas, GA
05.2019

Skills

  • CRM Integration
  • Great communication skills
  • Sales driven
  • Detailed oriented
  • Microsoft Office
  • Salesforce proficiency
  • Strong Team Player
  • Strong multi-tasking
  • Typing 45wpm
  • Excellent customer service
  • Problem Solving
  • Testing and repair
  • Diagnostic Testing
  • Safety Compliance
  • System Maintenance
  • Retail Operations
  • Debugging techniques
  • Data Analytics
  • Project Management

Accomplishments

  • Assistant Football Coach at Mason Elementary School.
  • Camp Joy Counselor, working with children with disabilities.
  • Participant in The Kings Program, teaching entrepreneurial skills and mentoring young men.
  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

References

References upon request

Volunteer Experience

  • Assistant Football Coach- Mason Elementary School
  • Camp Joy Counselor - Working with kids with disabilities
  • The Kings Program - Teaching Entrepreneur Skills and mentoring young men

Timeline

Lead Technician

UBreakIFix
04.2024 - Current

MOBILE EXPERT

T-MOBILE
12.2021 - 02.2024

FRAGANCE SALES ASSOCIATE

MACY'S
09.2020 - 12.2021

LUXURY SALES ASSOCIATE

CUTCO CUTLERY (REMOTE)
06.2019 - 09.2020

Associate of Science - Computer And Information Sciences

Chattahoochee Technical College

High School Diploma -

North Paulding High School

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ZION COLEMAN