Zion Galloway
Orlando,Florida
Summary
Successful at overseeing all areas of operations. I Make adjustments to anything when needed. I am Highly driven and successful at implementing strategic approaches to drive profitability and sales. I am flexible and great at adapting to any standard & responsibility. I am great at motivating, training and developing team members and managers to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
PROVERBS 10:17 LLC
Orlando, FL
03.2024 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Lead all aspects of daily business operations, including budgeting for repairs, staffing, scheduling, inventory control, customer service, and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitoring P&L and identifying areas for improvement in food cost, savings, and revenue generation.
- Established a relationship with community vendors to help and conducted various community outreach events to help increase guest counts and sales of the store.
- Resolved customer complaints quickly while maintaining high quality standards of service and quality operations.
- Set goals with my team to achieve them and create incentives to keep morale of the store.
Department Manager
PROVERBS 10:17 LLC
Orlando, Florida
12.2023 - 03.2024
- Lead and manage my department, ensuring that all tasks are completed efficiently and on time.
- I was responsible for making sure we met our labor and overtime targets. Oversaw the crew schedule, hiring, and helping the other departments when necessary.
- Developed strategies to improve customer service and increase sales.
- Coached and trained inexperienced staff members, providing guidance on department policies and procedures, and expectations of the store manager.
Shift Manager
Gilchrist Enterprise
Orlando, FL
08.2022 - 12.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Learned how to run shift operations and achieve targets.
- Learned how to deal with conflicts with customers and resolved.
Crew Member
Dewks Legacy
Orlando, FL
09.2019 - 07.2022
- Learned the routine Mcdonalds
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Learned all store positions
- Served food quickly for positive guest experiences.
- Customer service
Education
Business
Florida Agricultural And Mechanical University
Tallahassee, FL05.2027
High School Diploma -
Apopka High School
Apopka, FL05.2023
Skills
- Hiring
- Onboarding and E-Verify
- Business Administration
- Quality Management
- Operations Oversight
- P&L Management
- Sales
- Leadership
Certification
- Serv safe
- Leadership Training
Timeline
General Manager
PROVERBS 10:17 LLC
03.2024 - Current
Department Manager
PROVERBS 10:17 LLC
12.2023 - 03.2024
Shift Manager
Gilchrist Enterprise
08.2022 - 12.2023
Crew Member
Dewks Legacy
09.2019 - 07.2022
- Serv safe
- Leadership Training
Business
Florida Agricultural And Mechanical University
High School Diploma -
Apopka High School
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