Zion Hill
Arlington,TX
Summary
Dynamic hospitality professional with a proven track record at AC Hotel by Marriott, excelling in customer service and teamwork. Recognized for enhancing client satisfaction through exceptional service and effective communication. Skilled in multitasking, contributing to seamless event execution and fostering a positive work environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
9
9
years of professional experience
Work History
Bartender/Hospitality Team Member
AC Hotel by Marriott
03.2024 - Current
- Served over 40+ customer volumes during special events, galas, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
Pre-K Teacher
Primrose Schools
07.2023 - 08.2024
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed weekly lesson plans and activities to engage children and promote learning.
Bartender
Stirr
01.2023 - 03.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Health Care Intern
Julie Tomberlin, M.D.
10.2015 - 04.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Established a strong rapport with patients and their families, creating a trusting environment for open communication and better adherence to treatment plans.
- I was an intern for two years working under various doctors and specialties. I gained all around knowledge; from being behind the reception desk to being in patient rooms shadowing, observing, and conversing about treatments and patient care.
Education
Bachelor of Arts - Communications
Texas A&M University
College Station, TX05-2017
Skills
- Strong multitasking
- Clear and effective communication
- Customer service expertise
- Complex Problem-solving
- Team player attitude
- Patience and tolerance
- Detailed oriented
- Highly reliable
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Communication Competence
Timeline
Bartender/Hospitality Team Member
AC Hotel by Marriott
03.2024 - Current
Pre-K Teacher
Primrose Schools
07.2023 - 08.2024
Bartender
Stirr
01.2023 - 03.2024
Health Care Intern
Julie Tomberlin, M.D.
10.2015 - 04.2017
Bachelor of Arts - Communications
Texas A&M University
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