ZION-JUSTICE HUMPHREY
Mc leansville,North Carolina
Summary
Highly motivated to be the best employee to my employer I can be. Dedicated to my work and the satisfaction of the customer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Food Lion
01.2024 - Current
- Over cash and financial management
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Customer Service Leader
Food Lion
09.2023 - Current
- Customer Service Trained
- Supervisor Trained
- Customer Lead Abilities
- Certified Self Checkout Ambassador
- Food Lion ToGo Shopping/Running Abilities
- Cashiering Abilities
- Training Abilities
- Opening/Closing/Mid-Shift Abilities
- Financial Research Abilities
- Provided help in other Departments such as: Grocery, Frozen, and QNA work
- Provided quick, friendly, and knowledgeable service for routine questions and service complaints
- Trained new team members in proper service methods and used a quality assurance program to evaluate service delivery
Customer Lead
Food Lion
06.2021 - 09.2022
- Customer Lead Abilities
- Customer Service Trained
- Self Checkout Ambassador Abilities
- Cashiering Abilities
- Training Abilities
- Counted Drawers after Each Cashier
- Communicated merchandise needs and issues to appropriate supervisors in a timely manner
- Expressed gratitude for the business and invited and encouraged customers to return
- Quickly and efficiently exchanged returned merchandise for customers
- Had planned ahead
- Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas
- Streamlined the process
- Provided top-notch quality control and eliminated downtime to maximize revenue
Cashier
Food Lion
02.2021 - 06.2021
- Cashier Trained
- Cart Getting Abilities
- Self Checkout Ambassador Abilities
- Educated customers about [Type] promotions to increase sales
- Help customers by guiding them and answering their questions
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges
Cashier
Little Caesars
04.2019 - 06.2020
- Cashier Trained
- Line trained
- Boxing Trained
- Dish Washing and QNA abilities
- Educated customers about [Type] promotions to increase sales
Education
Some college - Aviation Management
Guilford Technical Community College
Greensboro, NCHigh School -
Northeast Guilford High School
McLeansville, NC01.2021
Skills
- Customer Service Leader
- AML compliance trained
- Supervisor
- Cashiering
- Sales Floor Management
- Customer Lead Trained
- Grocery Experience
- Strategic planning
- Training and development
- Financial Research Abilities
Certification
Western Union Agent Certified, 2023
Additional Information
Minimal Grocery/Stocking Experience, Second longest running office member, and Current Employee of the Year Food Lion 0674.
Timeline
Assistant Customer Service Manager
Food Lion
01.2024 - Current
Customer Service Leader
Food Lion
09.2023 - Current
Customer Lead
Food Lion
06.2021 - 09.2022
Cashier
Food Lion
02.2021 - 06.2021
Cashier
Little Caesars
04.2019 - 06.2020
Some college - Aviation Management
Guilford Technical Community College
High School -
Northeast Guilford High School
Similar Profiles
Rayanne MooreRayanne Moore
Office Assistant at Food LionOffice Assistant at Food Lion
Camille MackCamille Mack
Customer Service Associate at Food LionCustomer Service Associate at Food Lion
Marquise EdmondsMarquise Edmonds
Warehouse Associate at Food Lion Distribution CenterWarehouse Associate at Food Lion Distribution Center
Rose BrownRose Brown
Sales Associate at Food LionSales Associate at Food Lion
Goirik GhoshGoirik Ghosh
Scrum Master at Cognizant Technology Solutions, CTSScrum Master at Cognizant Technology Solutions, CTS