ZION-JUSTICE HUMPHREY
Mc leansville,North Carolina
Summary
Highly motivated to be the best employee to my employer I can be. Dedicated to my work and the satisfaction of the customer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Food Lion
01.2024 - Current
- Over cash and financial management
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Customer Service Leader
Food Lion
09.2023 - Current
- Customer Service Trained
- Supervisor Trained
- Customer Lead Abilities
- Certified Self Checkout Ambassador
- Food Lion ToGo Shopping/Running Abilities
- Cashiering Abilities
- Training Abilities
- Opening/Closing/Mid-Shift Abilities
- Financial Research Abilities
- Provided help in other Departments such as: Grocery, Frozen, and QNA work
- Provided quick, friendly, and knowledgeable service for routine questions and service complaints
- Trained new team members in proper service methods and used a quality assurance program to evaluate service delivery
Customer Lead
Food Lion
06.2021 - 09.2022
- Customer Lead Abilities
- Customer Service Trained
- Self Checkout Ambassador Abilities
- Cashiering Abilities
- Training Abilities
- Counted Drawers after Each Cashier
- Communicated merchandise needs and issues to appropriate supervisors in a timely manner
- Expressed gratitude for the business and invited and encouraged customers to return
- Quickly and efficiently exchanged returned merchandise for customers
- Had planned ahead
- Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas
- Streamlined the process
- Provided top-notch quality control and eliminated downtime to maximize revenue
Cashier
Food Lion
02.2021 - 06.2021
- Cashier Trained
- Cart Getting Abilities
- Self Checkout Ambassador Abilities
- Educated customers about [Type] promotions to increase sales
- Help customers by guiding them and answering their questions
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges
Cashier
Little Caesars
04.2019 - 06.2020
- Cashier Trained
- Line trained
- Boxing Trained
- Dish Washing and QNA abilities
- Educated customers about [Type] promotions to increase sales
Education
Some college - Aviation Management
Guilford Technical Community College
Greensboro, NCHigh School -
Northeast Guilford High School
McLeansville, NC01.2021
Skills
- Customer Service Leader
- AML compliance trained
- Supervisor
- Cashiering
- Sales Floor Management
- Customer Lead Trained
- Grocery Experience
- Strategic planning
- Training and development
- Financial Research Abilities
Certification
Western Union Agent Certified, 2023
Additional Information
Minimal Grocery/Stocking Experience, Second longest running office member, and Current Employee of the Year Food Lion 0674.
Timeline
Assistant Customer Service Manager
Food Lion
01.2024 - Current
Customer Service Leader
Food Lion
09.2023 - Current
Customer Lead
Food Lion
06.2021 - 09.2022
Cashier
Food Lion
02.2021 - 06.2021
Cashier
Little Caesars
04.2019 - 06.2020
Some college - Aviation Management
Guilford Technical Community College
High School -
Northeast Guilford High School