Zion Kese
Pearl City
Summary
Results-driven HVAC professional with a strong background in installation and maintenance. Skilled in diagnosing complex issues and enhancing customer relationships, contributing to loyalty and satisfaction in both residential and commercial sectors.
Overview
6
6
years of professional experience
Work History
Air Conditioning Technician
The Aire Conditioner Shoppe
Waipahu
08.2020 - Current
- Installed and serviced air conditioning systems for residential and commercial clients.
- Performed maintenance on existing air conditioning units, including cleaning coils, testing pressure levels and diagnosing malfunctions.
- Kept current with all applicable local codes related to installation standards for air conditioners.
- Assisted customers in selecting new AC units that met their needs and budget.
- Installed insulation around ductwork to maximize energy efficiency in cooling systems.
- Troubleshot and repaired complex HVAC issues with a focus on customer satisfaction.
- Ensured proper disposal of hazardous materials used during repairs or installations.
Account Manager Intern
ColorTyme
Honolulu
05.2023 - 02.2024
- Managed client accounts and addressed inquiries to ensure satisfaction.
- Developed relationships with customers to enhance loyalty and retention.
- Assisted in preparing reports on account performance and customer feedback.
- Organized account-related documents and maintained accurate records for reference.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Participated in team meetings to discuss strategies for improving client service quality.
- Communicated with customers to confirm delivery details and address concerns.
- Loaded and unloaded packages according to delivery schedules and requirements.
- Collaborated with team members to optimize delivery processes and routes.
- Managed inventory of delivered items, ensuring accuracy in records.
- Maintained cleanliness and organization of the delivery vehicle at all times.
- Adapted quickly to changing traffic conditions for efficient deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Education
GED -
Waipahu Community School
Waipahu, HI03-2026
Skills
- Customer service
- Equipment maintenance
- HVAC installation
- Relationship management
- Technical troubleshooting
- Inventory management
Timeline
Account Manager Intern
ColorTyme
05.2023 - 02.2024
Air Conditioning Technician
The Aire Conditioner Shoppe
08.2020 - Current
GED -
Waipahu Community School