Zion Palmer
Macon
Summary
Dedicated call center professional with strong customer service experience across high-volume support environments. Proven ability to handle inbound calls, resolve customer concerns efficiently, and maintain a calm, professional demeanor under pressure. Quick learner with excellent communication skills and a commitment to delivering positive customer experiences and first-call resolution.
Overview
4
4
years of professional experience
Work History
Emergency Roadside Dispatcher/Glass Claims Representative
GEICO, Government Employees Insurance
02.2025 - Current
- Managed inbound calls related to auto glass claims and service scheduling
- Guided customers through claims processes with clear and empathetic communication
- Ensured accuracy in customer records and claim details
- Maintained professionalism while handling sensitive or urgent customer situations
- Coordinated emergency roadside services through inbound call support
- Provided reassurance and clear instructions to customers in stressful situations
- Managed multiple service requests while meeting response time expectations
- Collaborated with service providers to ensure timely assistance
Customer Service Representative
Everrise
Remote
01.2024 - 02.2025
- Handled high-volume inbound calls, assisting customers with account questions and concerns
- Resolved issues efficiently while maintaining quality and performance metrics
- Documented all interactions accurately in company systems
- Demonstrated strong product knowledge and adaptability to new processe
Apparel Associate
Academy Sports and Outdoors
1689 Eishenhower Pkwy
09.2023 - 12.2024
- Assisted customers with purchases and inquiries in a fast-paced retail setting
- Developed strong interpersonal and communication skills
- Maintained accuracy in transactions and supported team operation
Cashier
Walmart
6020 Harrison Rd
06.2022 - 12.2022
- Delivered front-line customer service and resolved customer concerns
- Processed transactions accurately while maintaining speed and efficiency
- Built communication and problem-solving skills transferable to call center work
Education
High School Diploma -
Rutland High School
05-2022
Skills
- Inbound & Outbound Call Handling
- Customer Issue Resolution
- Active Listening & Communication
- Fast Learner & System Adaptability
- Call Documentation & CRM Systems
- De-escalation Techniques
- Multitasking in Fast-Paced Environments
- Time Management & Efficiency
Timeline
Emergency Roadside Dispatcher/Glass Claims Representative
GEICO, Government Employees Insurance
02.2025 - Current
Customer Service Representative
Everrise
01.2024 - 02.2025
Apparel Associate
Academy Sports and Outdoors
09.2023 - 12.2024
Cashier
Walmart
06.2022 - 12.2022
High School Diploma -
Rutland High School