Summary
Overview
Work History
Education
Skills
Timeline
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ZION POOLE

Port Orchard,WA

Summary

Looking to obtain a challenging and responsible position in an upbeat environment that offers the opportunity for advancement and personal growth.

Overview

19
19
years of professional experience

Work History

Business Manager

Mod Maids
08.2021 - Current
  • Currently work as a manager/receptionist/office support for a cleaning company based in Palm Springs, CA
  • Field calls, texts, emails from clients and crew
  • Schedule and problem solve with workers, respond to customer concerns, questions, and complaints, and book clients for upcoming services
  • Huge emphasis on customer support and satisfaction.

Medical Recruiter

Echo Project Management Group
08.2023 - 03.2024
  • Screened, recruited, and scheduled chronically ill patients and their caregivers for medical studies
  • Built and developed strong relationships with potential study participants through compassion, enthusiasm, and empathy
  • Everchanging studies and quotas, so consistently learning, ability to shift gears, and troubleshooting were necessary attributes for this challenging position

Bartender/Server

Katie Downs Waterfront Tavern & Eatery
04.2007 - 03.2019
  • Held lead position in high pressure, fast paced environment
  • Enjoyed making quality drinks for customers, keeping inventory, and training new employees
  • Incredible people skills and multitasking abilities were a must.

Court Appointed Special Advocate (CASA)

Pierce County Juvenile Court
01.2016 - 01.2018
  • Volunteered as an advocate for children placed into the protective custody of the child welfare system due to abuse or neglect
  • Investigated cases as a fact finder for the judge, advocated for the child's best interest by writing court reports and speaking for the child in the courtroom, facilitated communication in the cases, and monitored them until completion.

Server

Engine House No. 9
10.2007 - 08.2008
  • Duties included: welcoming guests and informing of daily specials, preparing salads and other small menu items, general housekeeping/organizing, decorating/assisting at parties, and orientating new hires.

Bartender/Karaoke Host

Bob's Java Jive
10.2005 - 02.2007
  • Served drinks, prepared food (deep fryer/grill/microwave), cleaned and stocked, coached new employees, ran sound equipment, and entertained guests with vocals
  • Excelled at audience participation and promotion of nightclub.

Customer Service Representative

Expedia, Inc.
06.2005 - 10.2005
  • Worked for the world's largest online travel retailer answering inbound calls and consulting on how to efficiently navigate the website as well as effectively problem solving, ensuring customer needs were satisfied.

Education

No Degree - Social Sciences

Washington State University
12.2025

Associate - Social Sciences

Tacoma Community College
Tacoma, WA
06.2016

Skills

  • Proficient in Word, Excel, PowerPoint, Numbers, Pages, Outlook, and Adobe
  • Stand out customer service skills and a proven ability to attract and maintain clientele
  • Eager, quick learner, able to multitask, assume and delegate responsibilities
  • Strong professional and work ethics
  • Conscientious, energetic, and goal oriented

Timeline

Medical Recruiter

Echo Project Management Group
08.2023 - 03.2024

Business Manager

Mod Maids
08.2021 - Current

Court Appointed Special Advocate (CASA)

Pierce County Juvenile Court
01.2016 - 01.2018

Server

Engine House No. 9
10.2007 - 08.2008

Bartender/Server

Katie Downs Waterfront Tavern & Eatery
04.2007 - 03.2019

Bartender/Karaoke Host

Bob's Java Jive
10.2005 - 02.2007

Customer Service Representative

Expedia, Inc.
06.2005 - 10.2005

No Degree - Social Sciences

Washington State University

Associate - Social Sciences

Tacoma Community College

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ZION POOLE