Zion T. Owens
Arlington
Summary
Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.
Overview
5
5
years of professional experience
Work History
AREA/OPERATIONS MANAGER INTERN
AMAZON
Tallahassee
06.2023 - Current
- Led a team of approximately 140 associates in the Outbound department of the Fulfillment center (Pack, Pick, Loading dock department)
- Mastered the intricacies of the process flow within the department
- Trained, developed, and counseled employees to develop a high-performing team
- Managed a team that cut cost by 15% in the Inbound Department
- Drove diversity by leading projects in affinity groups such as Black Employee Network (BEN), Mental Health awareness at Amazon and Associate Committee at Amazon
- Developed and implemented data-based solutions to problems in a timely manner
- Led regular stand-up meetings, events, and continuous improvement projects with measurable goals
Security Analyst/Help Desk
Shelby County Government
Memphis
06.2025 - 08.2025
- Provide first-level technical support to end-users via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and network issues.
- Set up and configure desktops, laptops, printers, and other peripherals.
- Install, upgrade, and maintain software and operating systems.
- Manage user accounts, passwords, and permissions in Active Directory.
- Monitor and respond to IT service requests and incidents.
- Document solutions and maintain knowledge base articles/ Escalate complex issues to higher-level technical support when needed.
- Support remote users via remote desktop tools (e.g., TeamViewer, RDP)/ Assist with onboarding and offboarding IT tasks for employees
Sales Operations
Cutco Co.
Jackson
04.2024 - 09.2024
- Excelled as a Sales Operations professional at Cutco, leveraging exceptional interpersonal skills to build and maintain strong relationships with a portfolio of over 100 clients, gaining a deep understanding of their unique needs and preferences to provide tailored solutions, resulting in a 95% customer satisfaction rate.
- Demonstrated strategic sales leadership by developing and executing comprehensive sales strategies and plans, including targeted prospecting, compelling presentations, and effective closing techniques.
- Exhibited data-driven decision-making by meticulously tracking and analyzing sales performance metrics, customer data, and sales activities using advanced Excel functionalities such as pivot tables and charts, enabling sales representatives to optimize their approach and continuously improve sales results.
- Championed process optimization by implementing the Kanban methodology, streamlining sales workflows, and eliminating redundancies, resulting in a 20% increase in operational efficiency.
- Fostered a collaborative and high-performing sales culture by conducting regular training sessions, sharing best practices, and recognizing outstanding achievements, leading to increased team motivation, knowledge sharing.
Site Operations Staff Member
Lifetime Fitness
Jackson
05.2022 - 08.2022
- Excelled as an Operations Staff Lead at Lifetime Fitness, spearheading a team of 4 in maintaining the highest standards of cleanliness and safety across all athletic departments, while ensuring strict adherence to OSHA regulations.
- Demonstrated exceptional leadership skills, fostering a culture of safety and promoting healthy practices, resulting in a 10% reduction in facility-related incidents and a 95% satisfaction rate among members.
- Exhibited meticulous attention to detail by proactively monitoring and inspecting every entity and department within the athletic facility, including the pool, basketball/volleyball courts, weight room, performance center, and office areas, ensuring compliance with industry standards and identifying potential hazards before they could escalate.
- Championed a customer-centric approach by providing personalized guidance and support to over 100 customers, ensuring proper safety protocols were followed during exercise activities and promoting healthy nutrition habits, contributing to the facility's reputation for excellence in youth programs.
Compilation IT Organizer Member
Christian Brothers High School
Jackson
08.2020 - 05.2022
- Assisted in the maintenance development of computer systems such as PreventivIO89e maintenance, maintenance of task computer applications and operating systems
- Supported the IT manager, configured and maintained various hardware and software, and performed regular back-ups
- Regularly attended Career Youth Development Seminars to acquire new skills to improve both soft and technical skills within Information technology
- Created and curated a Linux command CSC mock training program for students to follow and which is still implemented today
- Completed Installation of technical equipment and Software within systems around the campus for projectors, Bombgard, computer systems, WIFI, smart boards, Docker desktop, and VS Code
Education
Bachelor of Science - Computer Information Systems
BELHAVEN UNIVERSITY
JACKSON, MS04.2026
Compilation IT Organizer Member -
Christian Brothers High School
JACKSON, MS05.2022
Skills
- Microsoft Word
- Excel
- Excel Macros
- PowerPoint
- Access
- Adobe Creative Suite
- Project Management
- Students Teaching (ages 10-14)
- Scala
- Python
- IT Operations
- Googly Analytics
- Linux
- C
- C
- JavaScript
- Grafana
- Steam
- AI Programs
Additional Information
Global Amazon Operations Intern Mentor, Alpha Phi Alpha Fraternity Inc., National Society of Black Engineers (NSPE), Microsoft Word, Excel, Excel Macros, PowerPoint, Access, Adobe Creative Suite, Project Management, Students Teaching (ages 10-14), Scala, Python, IT Operations, Googly Analytics, Linux, C, C++, JavaScript, Grafana, Steam, AI Programs, NSLS, Stewpot Seasonal Volunteer, Alpha Phi Alpha Fraternity Inc.
Professional Development
- Belhaven Computer Science career development colloquium, 02/23, Jackson, MS
- Belhaven project management/cybersecurity seminar, 01/23, Jackson, MS
- Belhaven CIS Dept. Networking, Cloud, & Operating system seminar, 05/23, Jackson, MS
- Cutco Sales operations Seminar, 05/23, Memphis, TN
- Christian Brother IT Student Seminar Conference, 08/21, Cordova, TN
- Earned Not Given Leadership - Leadership seminar, 08/23, Tallahassee, FL
Timeline
Security Analyst/Help Desk
Shelby County Government
06.2025 - 08.2025
Sales Operations
Cutco Co.
04.2024 - 09.2024
AREA/OPERATIONS MANAGER INTERN
AMAZON
06.2023 - Current
Site Operations Staff Member
Lifetime Fitness
05.2022 - 08.2022
Compilation IT Organizer Member
Christian Brothers High School
08.2020 - 05.2022
Bachelor of Science - Computer Information Systems
BELHAVEN UNIVERSITY
Compilation IT Organizer Member -
Christian Brothers High School