Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zion Ward

Customer Service Representative
Bowie,MD

Summary

Highly motivated and dedicated Customer Service Representative experienced in providing exceptional customer support and resolving complex issues efficiently. Demonstrated ability to communicate effectively, both verbally and nonverbally, ensuring customer satisfaction and fostering long-term client relationships

Overview

4
4
years of professional experience
1
1
Certification

Work History

Host

J.R Cash Grill and Bar
08.2024 - 05.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Developed strong customer relationships and loyalty through effective communication.

Customer Service Representative

Publix
08.2021 - 12.2023
  • Provided a Superior customer experience in order to build a loyal customer base.
  • Kept customers happy by implementing forward thinking strategies that focused on meeting their needs and resolving their concerns.
  • Interact with my clients to determine their needs and provide an exceptional shopping experience, receiving positive feedback from management on my communication and client interaction
  • Gained an in depth understanding of product information and was able to provide

Team Server/ Host

BLD Diner
06.2021 - 02.2022
  • Proficient in relocating and systematically organizing equipment within established timeframes.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate personnel.
  • Prioritized multiple task in dynamic environments and stayed calm and composed.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations

Education

High School Diploma -

Blythewood Highschool
Blythewood,South Carolina
05.2001 -

Skills

  • Multitasking

  • Attention to detail

  • Critical thinking

  • Hospitable

  • Multitasking

Certification

IC3 Digital Literacy GS6 Level 1

Timeline

Host

J.R Cash Grill and Bar
08.2024 - 05.2025

Customer Service Representative

Publix
08.2021 - 12.2023

Team Server/ Host

BLD Diner
06.2021 - 02.2022

High School Diploma -

Blythewood Highschool
05.2001 -

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