Zionevin Dunlap
Dallas,TX
Summary
Customer Relations Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Specialist, Customer Relations
Bridgecrest Financial
Fort Worth, TX
08.2021 - 11.2022
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
- Kept detailed records of project progress, discrepancies and other funding issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Consulted with outside parties to resolve discrepancies and create expert solutions
Representative, Customer Service
Chewy
Dallas, TX
01.2020 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed over 50 customer calls per day
- Provided basic technical support resolving issues for clients on variety of company products
- Responded to customer requests for products, services and company information
Representative, Collections
Charter Communications
Irving, TX
01.2018 - 02.2019
- Exceeded established sales goals and increased client retention
- Managed over 50 customer calls per day
- Collected documents and made portfolios for collections accounts
- Discussed options with delinquent clients in terms of proposed solution
Education
Associate of Science -
University of Phoenix
Tempe, AZ06.2023
High School Diploma -
Watauga High School
Boone, NC2016
Skills
- Microsoft Outlook
- Excel
- Loan Funding
- Service Tickets
- Loan Servicing
- Ability To Remain Organized
- Account Changes
- Written And Verbal Communication
- File Maintenance
Certification
The Guide - Bridgecrest Financial
Top 15% Fiscal Performer March 1st to June 1st - Chewy LLC
Top 5% Fiscal Performer Sept 22nd to Nov 21st - Charter Communications
Accomplishments
Created a prototype letter-head for end of loan facilitation. - Bridgecrest Financial
Timeline
Specialist, Customer Relations
Bridgecrest Financial
08.2021 - 11.2022
Representative, Customer Service
Chewy
01.2020 - 07.2020
Representative, Collections
Charter Communications
01.2018 - 02.2019
Associate of Science -
University of Phoenix
High School Diploma -
Watauga High School
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