Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Zipporah Léonce

Springfield Gardens,NY

Summary

Proven leader in operations management, adept at production planning and quality control, with a track record of enhancing productivity and efficiency at Bevo’s Kitchen. Skilled in fostering team development and implementing continuous improvements, achieving significant project milestones. Demonstrates strong leadership abilities and a commitment to operational excellence, ensuring high levels of customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Production Manager

Bevo’s Kitchen
06.2022 - Current
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.

Customer Service Specialist

Dick’s Sporting Goods
06.2024 - 08.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Front End Team Lead

Burlington
01.2023 - 05.2024
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.

Front End Team Lead

Academy Sports and Outdoors
06.2023 - 04.2024
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
  • Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.

Front End Associate

Burlington
06.2022 - 01.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.

Education

Bachelor Of Arts - Industrial Organizational Psychology

Oakwood University
Huntsville, AL

Skills

  • Production Planning
  • Operations Management
  • Strong leadership abilities
  • Staff Management
  • Production Scheduling
  • Continuous improvements
  • Team Development
  • Quality Control

Affiliations

Oakwood University Aeolians

Certification

  • SHRM Learning System Participant – Society for Human Resource Management.
  • Risk and Information Systems Control(CRISC)-ISACA.

Timeline

Customer Service Specialist

Dick’s Sporting Goods
06.2024 - 08.2024

Front End Team Lead

Academy Sports and Outdoors
06.2023 - 04.2024

Front End Team Lead

Burlington
01.2023 - 05.2024

Production Manager

Bevo’s Kitchen
06.2022 - Current

Front End Associate

Burlington
06.2022 - 01.2023

Bachelor Of Arts - Industrial Organizational Psychology

Oakwood University

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Zipporah Léonce