Zitlali Ramirez
Summary
Diligent and friendly student with a solid background in cashiering. Offers excellent organization and communication skills. Works well independently and thrives in fast-paced environments. Demonstrates dependability under pressure, quickly adapting to new situations and challenges. Committed and hardworking with a proven track record of assisting customers with their needs. Enthusiastic about contributing to team success through meticulous attention to detail and exceptional customer service. Highly motivated to continue learning, growing, and excelling in all endeavors.
Overview
6
6
years of professional experience
Work History
Cashier
Cilantro Taco Grill
10.2022 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Took orders at drive-thru or front counter using POS system and accurately processed payments to provide guests with great service.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Resolved problems with orders quickly and offered refund or replacement.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Followed food safety and sanitation guidelines at all times.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Learned duties for various positions and provided backup at key times.
Volunteer
Church Of The Holy Spirit
01.2019 - 01.2021
- Participated in various outreach programs.
- Participated in religious ceremonies and events.
- Greeted guests with bulletins, directions and friendly conversation.
- Prepared meals for members and guests for special events.
- Collected offerings during services and secured cash against loss.
- Maintained clean, neat and operational facilities to serve program needs.
- Coordinated food, and household items for local disadvantaged individuals and families.
- Encouraged donations by supporting community fundraising events and campaigns.
- Tracked volunteer hours in spreadsheets.
Volunteer
Feed My Starving Children
01.2020 - 01.2021
- Coordinated food, and household items for disadvantaged individuals and families.
- Prepared and packaged boxes during box assembly line phase.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Maintained cleanliness of area by organizing, sorting stock items, and cleaning facility.
- Loaded and unloaded distribution trucks at destination.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Maintained clean, neat and operational facilities to serve program needs.
Education
Associate of Arts - Psychology
William Rainey Harper College
Palatine, IL05-2026
High School Diploma -
Schaumburg High School
Schaumburg05-2024
Skills
- Bilingual
- Message Translation
- Customer service excellence
- Basic math
- Product restocking
- Multitasking and organization
- Hospitality and accommodation
- Product recommendations
- Team collaboration
- Order packaging
- POS system operations
- Cash handling
- Refunds and exchanges
- Cleaning and sanitizing
- Order taking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Cashier
Cilantro Taco Grill
10.2022 - Current
Volunteer
Feed My Starving Children
01.2020 - 01.2021
Volunteer
Church Of The Holy Spirit
01.2019 - 01.2021
Associate of Arts - Psychology
William Rainey Harper College
High School Diploma -
Schaumburg High School
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