Summary
Overview
Work History
Education
Skills
Personal details
Timeline
Generic

Ziva Kralj

QA Test Engineer
Sempeter Pri Gorici

Summary

Experienced Mobile QA Engineer with 5+ years in quality assurance and software testing. Skilled in manual testing, test case management, and agile environments. Strong background in mobile app QA, cross-functional team leadership, and multilingual customer collaboration. Tools: Jira, Qase, GitHub, Confluence, Xcode, Android Studio. Fluent in English and Italian.

Overview

13
13
years of professional experience
19
19
years of post-secondary education

Work History

MOBILE QA ENGINEER

PLUME DESIGN, D.O.O.
Ljubljana
01.2020 - Current
  • Perform manual feature and regression testing for a mobile application focused on home network solutions and network solutions for small businesses
  • Test various versions of the retail app, tailored to different Internet Service Providers (ISPs).
  • Led a team of 5 to 10 QA members, both on-site and remotely, providing guidance, managing tasks, and ensuring effective collaboration.
  • Conduct testing across multiple cloud environments and ensure compatibility in over 8 languages.
  • Perform stress testing to evaluate app performance under extreme conditions.
  • Utilize tools like JIRA, Confluence, GitHub, and previously TestRail, now migrated to Qase, for efficient test case management and bug tracking.
  • Build and deploy applications using Xcode and Android Studio for iOS and Android platforms.
  • Write comprehensive test cases and create detailed test documentation to ensure product quality.
  • Work closely with developers, scrum masters, and project managers to identify, track, and resolve defects efficiently.
  • Help developers debugging issues
  • Participate in task analysis and sprint planning for effective project delivery.
  • Mentor and onboard new QA team members, sharing best practices and knowledge.
  • Collaborate across different time zones (primarily US, Vietnam, and India) and different countries (Poland, Switzerland, UK) to ensure smooth coordination and project progress.
  • Maintain close cooperation with clients and stakeholders to ensure their requirements and expectations are met.

QUALITY CONTROL / QA

PARSEK, INFORMACIJSKE TEHNOLOGIJE, D.O.O.
Ljubljana, Ljubljana
08.2017 - 01.2020
  • Create, maintain, and execute comprehensive QA test cases and scenarios based on functional specifications and/or wireframes (in an agile environment)
  • Writing Gherkin tests (Zephyr)
  • Performing manual testing of new releases (focusing on the practical use of software,, from the point of view of the user), regression testing
  • Focusing on early identification of UI and UX problems, consistent experience across browsers and devices, and all company standards for style and accessibility are met.
  • Monitoring product deliverables to verify that the deliverables are of acceptable quality and are complete and correct / assessing the risk of deviations between the plan and implementation / checking that specifications are met and that the product works as intended
  • Execute the test cases, Log bugs / defects in case of discrepancy, Report the status / informative and detailed defects throughout the project, define exit criteria for each phase of testing (QAT, UAT, Production Readiness, etc)
  • Writing documentations related with the product: Functional specifications, user manuals, acceptance criteria for UAT
  • Build and update documentation relating to the quality assurance processes and procedures using tools such as Confluence and Jira
  • Demo presentations with clients
  • Other marketing related tasks: working on feature list and catalogue, price list

TECHNICAL SUPPORT / CUSTOMER SERVICE

MEGASPLET D.O.O.
01.2016 - 01.2017
  • Help and assistance for Italian costumers / individuals
  • Marketing, advertising, preparing ads in Italian language
  • Building meaningful relations with Italian customers
  • Managed approx 20 incoming calls and over 60 emails per day from customers
  • Management of social networks

RECEPTIONIST / FRONT DESK

BURJA HOTELI D.O.O.
01.2013 - 01.2015
  • Open and close front desk
  • Greeting guests and processing their check-ins and check-outs, showing their accommodation
  • Handling reservations system and online bookings (booking.com, hostelworld, HRS)
  • Maintain cleanliness, inventories and supplies
  • Preparing bills, processing payments, pre-authorizations, preparing pro-forma invoices
  • Offering guests appropriate directions

Education

UNDERGRADUATE DEGREE / BACHELOR DEGREE - Accounting and auditing

Faculty of Economics
01.2008 - 01.2013

ERASMUS PROGRAMME -

Corvinus University of Budapest
Budapest, Hungary
01.2015 - 01.2016

MASTER IN ACCOUNTING AND AUDITING - undefined

Faculty of Economics
01.2013 - Current

Skills

  • Manual testing

  • Mobile app testing (iOS & Android)

  • Regression testing

  • Integration testing

  • Software development life cycle

  • Functional testing

  • UI/UX testing

  • Cross-browser testing

  • Agile & Scrum methodologies

  • Test case creation & execution

  • Bug tracking & reporting

  • Acceptance criteria definition

  • API testing

Sanity testing

Personal details

  • Date of Birth: 26/05/1989
  • Gender: Female
  • Nationality: Slovenian

Timeline

MOBILE QA ENGINEER

PLUME DESIGN, D.O.O.
01.2020 - Current

QUALITY CONTROL / QA

PARSEK, INFORMACIJSKE TEHNOLOGIJE, D.O.O.
08.2017 - 01.2020

TECHNICAL SUPPORT / CUSTOMER SERVICE

MEGASPLET D.O.O.
01.2016 - 01.2017

ERASMUS PROGRAMME -

Corvinus University of Budapest
01.2015 - 01.2016

RECEPTIONIST / FRONT DESK

BURJA HOTELI D.O.O.
01.2013 - 01.2015

MASTER IN ACCOUNTING AND AUDITING - undefined

Faculty of Economics
01.2013 - Current

UNDERGRADUATE DEGREE / BACHELOR DEGREE - Accounting and auditing

Faculty of Economics
01.2008 - 01.2013

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Ziva KraljQA Test Engineer